Open to opportunities

Beagle Wen

@beaglewen

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IT Helpdesk Tech Lead delivering reliable Microsoft 365 support and automation.

China

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What I'm looking for

I want to support teams with fast, reliable IT helpdesk service for Microsoft 365, using automation to improve ticket resolution and customer satisfaction. I’m looking for a role where I can lead, mentor, and strengthen security and compliance.

I’m an IT Helpdesk Tech Lead focused on technical leadership and dependable service for the Microsoft Office 365 product line. I lead a team providing expert online troubleshooting, debugging, and general software support, specializing in Exchange Online (mailflow and mailbox migrations), SharePoint Online and OneDrive administration, and Microsoft Teams Phone system (VoIP) integration, configuration, and call routing.

I improve speed and quality through PowerShell scripting automation and strict performance/quality assurance, ensuring service tickets are resolved efficiently while meeting data integrity and security policy requirements. I also build and mentor teams—helping establish the international (Vietnam) team and its community business operations—while maintaining “global first” performance tracking; before IT, I worked in sales and business management, where I strengthened communication, contract negotiation, and export/import documentation accuracy.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Tech Lead

Current

Wicresoft

Oct 2020 - Present (5 years 8 months)

Led IT helpdesk operations and provided expert troubleshooting for Microsoft Office 365, including Exchange Online mailflow/migrations, SharePoint Online/OneDrive administration, and Microsoft Teams phone system configuration. Implemented PowerShell automation, managed service ticket resolution quality, and built/mentored an international (Vietnam) team with global top performance.

IT Helpdesk Team Leadership Microsoft Office 365 Powershell Scripting Exchange Online SharePoint Online Microsoft Teams Security Compliance

Business Manager

无锡胜鼎摩登智能科技有限公司

May 2019 - Sep 2020 (1 year 4 months)

Managed sales for customized automotive and machinery products by analyzing translated CAD drawings and order information, supporting engineering review, and preparing quotations. Coordinated with customers and suppliers to resolve project blockers, verified measurements/results, and ensured export documentation accuracy.

B2B Sales Supplier Coordination Order Management Project Coordination Customer Satisfaction

Senior Sales

ECV International

Jul 2017 - May 2019 (1 year 10 months)

Drove international exhibition sales in the automotive market via phone, email, and LinkedIn, and developed quarterly business plans to support customer growth. Managed cross-business communication with major OEM and tech clients, handled international payments (TT, credit card, PayPal, Alipay), and maintained order cancellation at zero.

Lead Generation Account Management Sales Planning Market Research CRM Data Management

Education

Degrees, certifications, and relevant coursework

Xuzhou University

Bachelor of Arts, English

2013 - 2017

Grade: Ranked 17/118; awarded university second-class scholarship for four consecutive years (11% award rate)

Activities and societies: English exams: TEM4/TEM8, CET4/CET6 (also noted BECH)

Earned a Bachelor’s degree in English at Xuzhou University (Sep 2013–Jul 2017). Maintained a professional rank of 17/118 and received the university second-class scholarship for four consecutive years.