Villa Wu

As a dedicated professional with a background in English, I have successfully transitioned into the IT industry, focusing on technical support and automation. My journey began as an English customer support specialist, where I honed my communication skills and developed a passion for technology. Through continuous learning and hands-on experience, I have become proficient in browser automation, API integration, and troubleshooting.

In my most recent role as a Technical Support Engineer at Multilogin, I handled escalated technical support cases, provided automation solutions using Python Selenium scripts, and conducted workshops for junior staff. My ability to document complex solutions clearly has been instrumental in enhancing the user knowledge base and improving team efficiency. I am always eager to learn and take on greater responsibilities, striving to contribute positively to my team and the organization.