Vishal Shingare
@vishalshingare
Dedicated hospitality professional with over 12 years of experience
What I'm looking for
As a hospitality expert with over 12 years of experience, I have consistently demonstrated my ability to drive operational excellence, improve customer satisfaction, and increase revenue growth. With a proven track record in general management and administration, I have successfully streamlined operations, implemented customer service programs, and led strategic planning and analysis teams to achieve remarkable results.
My expertise in staff supervision, policy and procedure adherence, and vendor interaction has enabled me to boost efficiency, reduce expenses, and increase productivity. I am adept at implementing innovative strategies to drive revenue growth, improve guest satisfaction, and enhance overall operational performance.
I am a certified hospitality professional with a strong educational background in hospitality and hotel management. I am passionate about leveraging my expertise to drive success in a dynamic hospitality environment and committed to delivering exceptional results in my future endeavors.
Experience
Work history, roles, and key accomplishments
General Manager
Antheia Resort Pavana lake
Jan 2022 - Dec 2022 (11 months)
Streamlined operations, resulting in a 15% increase in overall efficiency and a 10% reduction in operational expenses. Implemented a customer satisfaction program, increasing positive feedback by 20% within 6 months.
Shift Manager
Ramada by Wyndham-Navi Mumbai
Feb 2022 - Dec 2022 (10 months)
Streamlined Accommodation Operations procedures, resulting in a 30% improvement in efficiency and a significant reduction in guest complaints. Implemented new scheduling system, resulting in a 15% decrease in labor costs.
Food & Beverages
Ramada by Wyndham-Navi Mumbai
Feb 2022 - Dec 2022 (10 months)
Led a team of 20 employees, achieving a 10% increase in overall productivity within the first 6 months. Spearheaded a sales project, driving a 20% upsurge in revenue.
Assistant Front Office Manager
Mumbai House -Unit of Taldar Hotels and Apartments
Nov 2021 - Feb 2022 (3 months)
Leveraged data analysis to optimize sales processes, realizing a commendable 15% reduction in customer acquisition costs. Streamlined front office operations, resulting in a 15% increase in overall efficiency.
Service leader -Front Office (HOD)
Sterling Holiday's Resorts ltd-Shirdi
Jan 2016 - Jan 2019 (3 years)
Implemented a customer service training program, resulting in a 20% increase in positive customer feedback and a 15% decrease in guest complaints. Led a team of 10 front office staff members, improving their productivity by 25%.
Reservations and Banquets sales Manager
Shirdi Pushpak Resort
Apr 2013 - Jan 2016 (2 years 9 months)
Developed and implemented sales strategies, resulting in a 20% increase in reservations and banquet bookings. Utilized customer relationship management (CRM) system to effectively track and follow up on leads, leading to a 15% increase in conversion rate.
Front Office Supervisor
St Laurn Meditation and Spa-Shirdi
Jan 2012 - Apr 2013 (1 year 3 months)
Successfully managed and resolved escalated guest issues, maintaining a 95% guest satisfaction rate. Led a team of 7 staff members, achieving a 30% improvement in operational efficiency through streamlined processes and effective resource allocation.
Senior Front Office Assistant
Vits Hotel -Kamat group of Hotels- Aurangabad
Jan 2008 - Jan 2012 (4 years)
Streamlined front office operations, resulting in a 15% increase in overall efficiency.
Brew Master
Cafe Coffee Day (CCD)
Jan 2003 - Jan 2008 (5 years)
Conceptualized and implemented innovative brewing techniques, leading to a 20% improvement in the quality of the brews. Developed and executed a cost-effective inventory management system, resulting in a 25% reduction in wastage and loss.
Education
Degrees, certifications, and relevant coursework
Vishal hasn't added their education
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