Shajith Khan
@shajithkhan
Experienced hotel general manager driving pre-openings, operational excellence, and profitable guest-centric performance.
IndiaWhat I'm looking for
I am a dynamic hospitality professional with over two decades of experience in luxury hotels and resorts, specializing in pre-opening management, guest services, and operational excellence.
I have successfully led pre-opening projects overseeing recruitment, procurement, brand positioning, and departmental setup to ensure seamless launches and sustained performance. I combine strategic leadership with hands-on management to position properties as market leaders and guest-preferred destinations.
My background includes strong financial planning, budgeting, cost management, and improving profitability while enhancing service quality. I have held leadership roles across operations, front office, concierge, and contracting in international and domestic luxury properties.
I am recognized for leadership, crisis management, innovation, and building high-performing teams committed to exceptional guest experience.
Experience
Work history, roles, and key accomplishments
Resort General Manager
Cloud Castle Resort and Spa Munnar
Dec 2024 - Jun 2025 (6 months)
Managed full resort operations, drove financial performance through budgeting and cost control, and positioned the property for market leadership and guest preference.
Resort General Manager
Grand Hyatt Kochi Bolgatty
Jul 2017 - May 2022 (4 years 10 months)
Led resort operations and guest services, implemented operational excellence measures, and managed cross-departmental teams to improve service quality and profitability.
Management Chief Concierge
Raviz Calicut by Raviz Hotels and Resorts
Jul 2015 - May 2017 (1 year 10 months)
Managed concierge operations and guest relations, enhancing guest experience and coordinating high-touch services across the property.
Front Office Manager
Raviz Calicut by Raviz Hotels and Resorts
Oct 2015 - Dec 2016 (1 year 2 months)
Oversaw front office operations, improved check-in/check-out processes, and managed staff to deliver consistent guest service standards.
Manager Contracting & Business Development
Impressive Tourism LLC
Jan 2015 - Sep 2015 (8 months)
Led contracting and business development activities, securing partnerships and driving revenue growth for tourism services.
Assistant Front Office Manager
Le Royal Meridien Beach Resort Dubai
Jul 2011 - Nov 2014 (3 years 4 months)
Supported front office leadership, improved guest service workflows, and supervised front desk operations to enhance guest satisfaction.
Night Manager
Grosvenor House Dubai
May 2005 - Jul 2011 (6 years 2 months)
Managed night operations, ensured guest safety and service continuity, and resolved overnight operational issues to maintain service standards.
Front Desk Supervisor
Taj Malabar Kochi
Jan 2000 - May 2005 (5 years 4 months)
Supervised front desk staff, optimized guest-facing processes, and contributed to consistent high standards of guest service and experience.
Resort General Manager
Elysian Vale Resort Vagamon
Jan 2001 - Dec 2003 (2 years 11 months)
Led resort operations and pre-opening initiatives, overseeing recruitment, procurement, and departmental setup to ensure seamless launch and sustained performance.
General Manager - Operations
WebCRS Travel Technologies Pvt Ltd
Jan 1995 - Dec 1997 (2 years 11 months)
Led operations for travel technology services, overseeing service delivery, process improvements, and operational profitability.
Education
Degrees, certifications, and relevant coursework
Food Craft Institute
Diploma in Hospitality, Hospitality
2001 - 2003
Completed a Diploma in Hospitality at the Food Craft Institute from 2001 to 2003.
Mahatma Gandhi University
Bachelor of Arts, Arts
1995 - 1997
Completed a Bachelor of Arts degree at Mahatma Gandhi University between 1995 and 1997.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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