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Shajith Khan

@shajithkhan

Experienced hotel general manager driving pre-openings, operational excellence, and profitable guest-centric performance.

India

Message

What I'm looking for

I seek senior leadership roles in luxury hotels or resorts where I can lead pre-openings, optimize operations, drive profitability, and develop high-performing service teams.

I am a dynamic hospitality professional with over two decades of experience in luxury hotels and resorts, specializing in pre-opening management, guest services, and operational excellence.

I have successfully led pre-opening projects overseeing recruitment, procurement, brand positioning, and departmental setup to ensure seamless launches and sustained performance. I combine strategic leadership with hands-on management to position properties as market leaders and guest-preferred destinations.

My background includes strong financial planning, budgeting, cost management, and improving profitability while enhancing service quality. I have held leadership roles across operations, front office, concierge, and contracting in international and domestic luxury properties.

I am recognized for leadership, crisis management, innovation, and building high-performing teams committed to exceptional guest experience.

Experience

Work history, roles, and key accomplishments

Resort General Manager

Cloud Castle Resort and Spa Munnar

Dec 2024 - Jun 2025 (6 months)

Managed full resort operations, drove financial performance through budgeting and cost control, and positioned the property for market leadership and guest preference.

Financial Management Budgeting Cost Control Guest Experience Positioning)Team Management

Resort General Manager

Grand Hyatt Kochi Bolgatty

Jul 2017 - May 2022 (4 years 10 months)

Led resort operations and guest services, implemented operational excellence measures, and managed cross-departmental teams to improve service quality and profitability.

Operations Management Guest Service Service Excellence Team Leadership Financial Planning Strategic Planning Crisis Management

Management Chief Concierge

Raviz Calicut by Raviz Hotels and Resorts

Jul 2015 - May 2017 (1 year 10 months)

Managed concierge operations and guest relations, enhancing guest experience and coordinating high-touch services across the property.

Guest Relations Concierge Services Guest Experience Team Leadership Stakeholder Management Service Excellence

Front Office Manager

Raviz Calicut by Raviz Hotels and Resorts

Oct 2015 - Dec 2016 (1 year 2 months)

Oversaw front office operations, improved check-in/check-out processes, and managed staff to deliver consistent guest service standards.

Guest Service Staff Training Process Improvement Crisis Management Performance Management

Manager Contracting & Business Development

Impressive Tourism LLC

Jan 2015 - Sep 2015 (8 months)

Led contracting and business development activities, securing partnerships and driving revenue growth for tourism services.

Business Development Contract Negotiation Sales Partnership Management Market Development Stakeholder Engagement

Assistant Front Office Manager

Le Royal Meridien Beach Resort Dubai

Jul 2011 - Nov 2014 (3 years 4 months)

Supported front office leadership, improved guest service workflows, and supervised front desk operations to enhance guest satisfaction.

Guest Service Team Supervision Training

Night Manager

Grosvenor House Dubai

May 2005 - Jul 2011 (6 years 2 months)

Managed night operations, ensured guest safety and service continuity, and resolved overnight operational issues to maintain service standards.

Night Operations Incident Management Team Leadership Crisis Management

Front Desk Supervisor

Taj Malabar Kochi

Jan 2000 - May 2005 (5 years 4 months)

Supervised front desk staff, optimized guest-facing processes, and contributed to consistent high standards of guest service and experience.

Guest Service Process Optimization Service Excellence

Resort General Manager

Elysian Vale Resort Vagamon

Jan 2001 - Dec 2003 (2 years 11 months)

Led resort operations and pre-opening initiatives, overseeing recruitment, procurement, and departmental setup to ensure seamless launch and sustained performance.