Looking for a job

vishal ponugotu

@vishalponugotu

Production Support Analyst at Volante Technologies, supporting customer-facing systems and resolving application and end-user issues.

India

Message

At Volante Technologies, I work as a Senior Specialist, Production Suppot. Before this, I supported customer-facing systems as a Production Support Analyst at Cotiviti.

At Cotiviti and Tata Consultancy Services, I handled second-tier support for technical and developer questions, including application and end-user problems when accessing customer-facing systems. I coordinated with cross-functional teams to help resolve issues and optimize systems.

My earlier roles included Technology Analyst and Senior System Engineer at Infosys, and Software Engineer at Tech Mahindra. My background includes SQL, PL/SQL, shell scripting, and Unix, and I hold a B.Tech. in Electrical, Electronics and Communications Engineering.

Experience

Work history, roles, and key accomplishments

Current

Senior Specialist, Production Suppot

Current

Volante Technologies

May 2026 - Present (5 months)

Worked as Senior Specialist, Production Suppot at Volante Technologies.

Production Support Analyst

Cotiviti

Sep 2023 - May 2026 (2 years 8 months)

Application(Production) support engineer with 8.25 Years of experience indulging the hard
work into smart work with respect to the application, handling second-tier support for
technical and developer questions from customer base ranging application and end-user
problems/errors while accessing customer-facing systems. Adept at coordinating with
cross-functional teams to ensure prompt resolutio

IT Analyst

Tata Consultancy Services

Nov 2022 - Sep 2023 (10 months)

Application(Production) support engineer with 6.5 Years of experience indulging the hard work into smart work with respect to the application, handling second-tier support for technical and developer questions from customer base ranging application and end-user problems/errors while accessing customer-facing systems.

Technology Analyst

Infosys

Apr 2021 - Oct 2022 (1 year 6 months)

Worked as Technology Analyst at Infosys.

Senior System Engineer

Infosys

May 2019 - Apr 2021 (1 year 11 months)

Worked as Senior System Engineer at Infosys.

Software Engineer

Tech Mahindra

Nov 2016 - May 2019 (2 years 6 months)

Worked as Software Engineer at Tech Mahindra.

Education

Degrees, certifications, and relevant coursework

Geethanjali College of Engineering and Technology

Bachelor of Technology, Electrical, Electronics and Communications Engineering

I graduated in Electronics and Communication Engineering in first class with an aggregate of 67% and been a part of Social, extra curricular activities with good conduct.