Seeking a full-time Customer Success or Strategic Account Management role with a B2B SaaS company. Bringing 10 years of experience across customer support, operations and CS, with a track record of managing 400+ accounts, driving adoption and retention, and managing $2M+ MRR. Open to international remote opportunities hiring in India.
Looking for a job
Vishal Lyndem
@vishallyndem
Customer Success Manager at Canibuild managing 405 SMB accounts and $2M+ MRR while maintaining 99% NRR.
IndiaWhat I'm looking for
At Canibuild, I managed 405 SMB accounts representing $2M+ MRR. I maintained 99% NRR and approximately 99% retention in a segment facing aggressive competitive poaching.
I delivered $24K+ in total gross MRR growth, with expansion ranging from 12–15%. I also designed scalable onboarding frameworks and improved onboarding throughput by 0.5%.
At Kapture CX, I managed strategic enterprise accounts and built account-specific SOPs covering internal workflows, points of contact, and escalation paths. I maintained 105% NRR and created onboarding and training documentation for new team members.
Earlier at Kapture CX, I was responsible for the top 30 enterprise accounts, delivered 15% revenue growth, and led onboarding and training. My experience also includes account executive, operations manager, operations support, and workforce management roles.
Experience
Work history, roles, and key accomplishments
CA
Customer Success Manager
Canibuild
Apr 2024 - Sep 2026 (2 years 5 months)
Manage 405 SMB accounts ($2M+ MRR), driving product adoption, retention and expansion. Maintained 99% NRR, delivered $24K+ MRR growth, and achieved 12-15% expansion.
KC
Key Account Management Lead
Kapture CX
Jan 2024 - Mar 2024 (2 months)
Managed strategic enterprise accounts, owning customer relationships, retention and operational delivery. Built account-specific SOPs and maintained 105% NRR.
KC
Customer Success Manager
Kapture CX
Jan 2023 - Dec 2023 (11 months)
Responsible for top 30 enterprise accounts, delivering 15% revenue growth. Led onboarding and training, using analytics to resolve customer issues.
KC
Account Executive
Kapture CX
Jan 2022 - Dec 2022 (11 months)
Delivered consultative selling and built long-term customer relationships.
ST
Manager
Studio86
Jan 2020 - Dec 2021 (1 year 11 months)
Managed operations and support functions.
CO
Assistant Ops Support
Convergys
Jan 2014 - Dec 2018 (4 years 11 months)
Provided operations support.
HH
WFM Analyst
HSBC HDPI
Jan 2009 - Dec 2012 (3 years 11 months)
Worked as a Workforce Management Analyst.
Education
Degrees, certifications, and relevant coursework
University of Calcutta
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce degree from the University of Calcutta.
Google Project Management Certification, Project Management
Earned the Google Project Management certification.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1800k-2000k INR
Job categories
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