Open to opportunities

Shalini Singh

@shalinisingh6

Detail-oriented back-office and customer care professional improving efficiency through data management and administrative excellence.

India

Message

What I'm looking for

I’m looking for back-office functions where I can own daily reporting, MIS updates, and process coordination—using strong Excel and email communication to improve accuracy, efficiency, and organizational success.

I’m a dedicated, detail-oriented professional focused on supporting organizational efficiency and productivity through administrative work, data management, and process coordination. I’ve worked across customer care, public relations, and back-office operations—handling reporting, communication, and accurate record-keeping to keep operations running smoothly.

In my roles, I maintained daily reports and updated the Management Information System (MIS) with timely, accurate data. I also used advanced MS Excel (data analysis, pivot tables, VLOOKUP, and charts), drafted official documents, managed professional email communication, and coordinated tender documentation—while educating clients and supporting audit-ready, transparent records.

Experience

Work history, roles, and key accomplishments

Customer Care Executive

Magma Office

Jan 2013 - Jan 2015 (2 years)

Advised customers on financial products including loans, insurance, and investment portfolios while ensuring clarity and policy compliance. Managed repayment queries, maintained interaction records for audit readiness, and coordinated repayment reminders with the collections team.

Customer Service Financial Products Loan And Insurance Queries Email Communication Compliance Support

Computer Operator

UP Power Corporation

Jan 2012 - Jan 2013 (1 year)

Prepared professional letters, reports, and tender documents with accuracy and attention to deadlines. Managed incoming/outgoing emails and maintained physical and digital files to support efficient back-office operations.

Back Office Operations Tender Management File Management Administrative Support

Public Relations Executive

Mahendra Educational Pvt Ltd

Jan 2011 - Jan 2012 (1 year)

Handled customer and student inquiries, managed complaints, and supported grievance redressal to improve satisfaction and retention. Prepared daily reports, coordinated lecturer schedules, and maintained the MIS with accurate daily data entries.

Complaint Management Scheduling coordination Email Communication