Virtually Gee

I’m a highly driven and versatile professional who supports teams through executive-level coordination, client communication, and reliable digital operations. I bring a background in food science alongside certifications in virtual assistance and workflow management, which strengthens how I work with accuracy, process, and quality.

In my Virtual Assistant role at Afriment, I handled daily client communication with professionalism, improving response satisfaction and retention. I executed email marketing campaigns by managing mailing lists and scheduling newsletters, and I designed branded newsletters in Canva that boosted open rates across 3+ campaigns. I also supported online presence with basic social media content scheduling and conducted research to improve content creation, planning, and operations.

As part of my administrative work, I coordinated calendar management, travel arrangements, and meeting logistics using Google Workspace, and I supported virtual events end-to-end. I successfully handled logistics, invitations, and follow-up, supporting 3+ virtual events with over 50 attendees. I monitored team projects and tasks with Trello and Asana, organized digital files and documentation systems, and contributed to higher task completion and team efficiency.

Before that, I built strong customer support and problem-solving foundations as a Customer Representative at Fishing Games, where I addressed player questions via phone, email, and chat. I used in-game knowledge to clarify mechanics and regulations, troubleshoot connectivity/loading issues in a basic manner, and handle account inconsistencies—while staying calm and empathetic with irate players. Earlier experience in Quality Assurance Operations Assistant at Raka Milk processors strengthened my commitment to safety, compliance, documentation, and continuous quality improvements.