André Luiz Martins

Manage end-to-end IT demands for SAP environments, ensuring operational stability, SLA adherence, and delivery predictability while presenting weekly executive reports and driving KPI-based process improvements.

Assessed technology needs and delivered projects on-time and on-budget using agile and traditional methodologies, leading cloud migrations to AWS/Azure and optimizing CapEx/Opex for measurable efficiency gains.

Led infrastructure for financial services and mission-critical systems, implemented Open Banking APIs, strengthened IT governance aligned with ISO 27001, and automated SAP processes while optimizing multi-cloud costs.

Coordinated release, deployment, and monitoring teams to maintain high availability of critical systems, managed vendor SLAs and CapEx/Opex budgets, and resolved regulatory compliance issues with ANS.

Restructured service and operational processes to increase customer satisfaction and service efficiency, led data center moves and database migrations ensuring business continuity and zero downtime.

Monitored project execution and SLAs to ensure contractual compliance, led incident and crisis management, and participated in data center and cloud migration projects for large-scale environments.

Managed internal and outsourced infrastructure teams to improve operational efficiency and reliability, implemented information security policies, and deployed cloud-based data replication to reduce costs.

Managed infrastructure and ITSM modernization projects, implemented network and data center monitoring solutions, and led Remedy rollouts and physical-to-virtual migrations to improve scalability and visibility.

Managed large-scale programs with budgets up to USD 2M and multiple simultaneous projects, delivering SAP implementations and complex industrial and satellite-based solutions while ensuring SLA compliance.

Led data center migrations and modernization efforts, managed corporate databases, deployed ITSM tools, and standardized operational workflows to align deliveries with strategic objectives.

Completed an MBA in Information Technology Management with focus on IT strategy, governance, and digital transformation.

Postgraduate specialization in Project Management covering project planning, execution, and control using agile and traditional methodologies.

Bachelor's degree in Networks and Telecommunications focusing on networking, telecommunications systems, and related technologies.

Technical degree in Electronics with coursework in electronic systems and practical technical skills.