Taina Silva
@tainasilva
Senior SAP Project Manager with extensive experience in digital transformation.
BrazilWhat I'm looking for
With over 20 years of experience leading SAP and digital transformation projects across Latin America, I have honed my skills in managing complex migrations and upgrades, particularly from ECC to S/4HANA. My expertise encompasses end-to-end project delivery, utilizing methodologies such as SAP Activate, Agile, and Waterfall. I have successfully delivered projects for major brands including Heineken, Mondelez, and Johnson & Johnson, demonstrating my ability to drive results in high-stakes environments.
Throughout my career, I have managed local and international SAP initiatives, overseeing governance, testing, and go-live processes. My recent roles have included Senior Project Manager at META, where I led significant ECC to S/4HANA migrations, and as Head of Solutions Engineering at Salesforce, where I directed a technical presales team. I am fluent in English, Spanish, and Portuguese, which has enabled me to effectively communicate and collaborate with diverse teams across various regions.
Experience
Work history, roles, and key accomplishments
SAP Senior Project Manager
META
Mar 2025 - Present (3 months)
Managed local and international SAP initiatives, including ECC to S/4HANA migration, ECC upgrade to EHP8, DRC/GRC migration, and Tax Reform projects. Ensured successful project delivery and compliance.
Senior Program Manager
EVT (Heineken)
Nov 2024 - Mar 2025 (4 months)
Led logistics network restructuring, new 3PL implementation, and strategic initiatives involving SAP, Salesforce, Marketing Cloud, and OneTrust. Successfully managed complex program deliverables.
SAP Senior Project Manager
MIGNOW
Nov 2023 - Nov 2024 (1 year)
Delivered national and international SAP ECC to S/4HANA projects, including brownfield, Shell Conversion, and Migration Cockpit. Oversaw project governance, change requests, Q-Gates, and the SAP Activate framework.
Head of Solutions Engineering
SALESFORCE
Sep 2022 - Nov 2023 (1 year 2 months)
Led a technical presales team across various verticals, including Health, Education, Public, Transport, and Energy. Delivered tailored Salesforce solutions to meet client needs.
Head of Customer Success
PROVU
Jan 2022 - Sep 2022 (8 months)
Led post-sales excellence for both merchants and consumers, enhancing customer satisfaction. Developed merchant segmentation strategies and optimized service menus.
Global Head of Customer Experience
EBANX
Jul 2021 - Dec 2021 (5 months)
Managed global Customer Experience teams, overseeing more than 160 agents. Led CRM strategy development, customer journey mapping, and organizational redesign initiatives.
Senior Customer Services Transformation Manager
MONDELEZ INTERNATIONAL
Jun 2020 - Jul 2021 (1 year 1 month)
Drove innovation in LATAM Customer Services, implementing key technologies such as EDI, VMI, and gATP. Led the redesign of CS processes and customer segmentation strategies.
Senior LATAM Digital Experience Manager
JOHNSON & JOHNSON
Jan 2018 - Jun 2020 (2 years 5 months)
Led digital initiatives, significantly improving customer connectivity by 23% and product availability. Managed P&L projects to drive business growth.
Customer Services Manager LATAM
JOHNSON & JOHNSON
Jun 2015 - Dec 2017 (2 years 6 months)
Managed the LATAM Customer Services HUB, overseeing 70 representatives. Successfully implemented CRM systems and drove automation improvements to enhance operational efficiency.
LATAM SAP Implementation PMO
JOHNSON & JOHNSON
Jun 2013 - Jun 2015 (2 years)
Led the SAP rollout for Sales, Order Management, and Clinical Trials across LATAM. Ensured no disruptions during the go-live phase, maintaining seamless operations.
Supply Chain Manager
SHISEIDO COSMETICS
Apr 2012 - Jul 2013 (1 year 3 months)
Led Supply Chain operations, including purchasing, planning, and 3PL management. Monitored key performance indicators such as OTIF and Fill Rate, and successfully opened 18 stores within one year.
Customer Services & Demand Planning Lead
GOODYEAR LATAM
Dec 2008 - Apr 2012 (3 years 4 months)
Implemented supply chain KPIs and led the distribution model and team across diverse B2B channels. Optimized supply chain processes and managed team performance.
Education
Degrees, certifications, and relevant coursework
São Judas Tadeu
BA, Economics
Graduated with a Bachelor of Arts in Economics. The program provided a strong foundation in economic principles and analytical methods.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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