Open to opportunities

Viraj More

@virajmore

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Programme planning coordinator leveraging PRINCE2 methods to deliver compliant, data-driven operations.

India

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What I'm looking for

I’m seeking Junior Project Coordination, Operations, Programme Support, or PMO roles where I can apply PRINCE2-aligned planning, stakeholder coordination, and accurate reporting to deliver efficient, compliant, customer-focused outcomes in fast-paced settings.

I coordinate programmes and day-to-day service delivery with PRINCE2-aligned structure, translating fluctuating demand into practical workforce, schedule, and route plans. I’m at my best managing high-volume, time-sensitive changes while maintaining safeguarding, equality, and GDPR compliance.

Across public sector, regulated B2B, and customer-facing environments, I’ve supported delivery by liaising with managers, healthcare teams, security teams, and external partners. In parallel, I’ve handled monitoring and escalation processes, performed accurate operational and performance reporting, and ensured confidentiality under legal and regulatory frameworks.

My background combines a Master’s in Project Management with hands-on coordination experience for B2B projects and exhibitions. I also bring CRM and tracking discipline through tools like Asana and Salesforce, backed by a strong track record of stakeholder communication, documentation, and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Programme Planning Coordinator

Current

Southampton City Council

Aug 2025 - Present (10 months)

Coordinated daily schedules for Reablement Assistants using workforce management systems to ensure continuity of care and effective resource utilisation. Optimised routes and working patterns to meet fluctuating demand while maintaining high-volume, time-sensitive changes and GDPR/safeguarding-compliant performance data.

Workforce Scheduling performance reporting GDPR Compliance Safeguarding Adult Social Care Operations Service Delivery Management

Operations Supervisor

Grand Admiral Casino

Jun 2025 - Aug 2025 (2 months)

Supported day-to-day casino floor operations to ensure efficient service delivery and customer satisfaction. Monitored gaming activity for compliance with UK gambling legislation and responsible gaming standards, escalating potential incidents while coordinating with security on health and safety and emergency response.

Operations Supervision Compliance Monitoring Responsible Gaming Escalations Incident Response Health and Safety Security Coordination Cash Handling Controls Transaction Monitoring

Customer Service Specialist

Hinduja Global Solutions

Apr 2024 - Jun 2025 (1 year 2 months)

Provided front-line customer support across NHS and Criminal/Civil Legal Aid services under UK government contracts. Liaised with police, solicitors, courts, and government bodies to support urgent legal cases while maintaining strict data protection compliance and confidentiality in a high-pressure environment.

Customer Support Confidentiality Data Compliance Time Management Problem Solving Regulatory Compliance

Project Coordinator (Events & B2B)

B2B Growth Hub

Oct 2023 - Apr 2024 (6 months)

Coordinated end-to-end B2B projects and business exhibitions to support on-time delivery and client satisfaction. Managed project planning, scheduling, and task tracking, organised stakeholder meetings with actions, and improved workflow efficiency by approximately 20% using Asana and PRINCE2-aligned project controls.

Project Coordination Project Planning Scheduling Scheduling Stakeholder Meetings Asana Cross functional Coordination PRINCE2

Assistant Customer Success Manager

Group Bayport LLC

Aug 2021 - Aug 2022 (1 year)

Supported B2B customer onboarding and ongoing account coordination to ensure smooth order fulfilment. Coordinated with design and production teams to deliver customised marketing materials within agreed timelines and used Salesforce CRM to maintain account records while supporting upsell/cross-sell efforts.

Customer Onboarding Account Coordination order fulfillment Salesforce CRM Cross Sell Cross functional Coordination Revenue Support

Education

Degrees, certifications, and relevant coursework

Solent University

Master’s Degree in Project Management, Project Management

2023 - 2024

Grade: Merit

Completed a Master’s degree in Project Management with a strong focus on project planning, risk management, stakeholder engagement, business analysis, and change management. Developed practical skills in PRINCE2 methodology, project documentation, and strategic delivery.

Adani Institute of Infrastructure

Bachelor of Engineering in Electrical Engineering, Electrical Engineering

2016 - 2020

Grade: First Class with Distinction

Earned a Bachelor of Engineering in Electrical Engineering with strong foundations in analytical and problem-solving skills. Built capabilities in structured thinking, data interpretation, and technical documentation relevant to project coordination and analysis roles.