Looking for a job

Pratik Kumar

@pratikkumar8

Message

I coordinate enterprise site rollouts, hardware delivery, and programme operations across telecom environments.

India

Message

What I'm looking for

I'm looking to lead or support programme delivery, site rollouts, and technology-enabled transformation work where I can coordinate cross-functional teams, manage risks and escalations, and improve delivery outcomes.

At Onecom Technology India, I lead Project Coordinators supporting contact centre upgrades and connectivity rollouts, from broadband ordering and site surveys through hardware staging, installation, handover, and training. I coordinate Delivery Operations, suppliers, subcontractors, freight teams, and Programme Managers to keep site delivery on track.

Across Onecom, Vodafone UK, DMI, Accenture, and earlier programme coordination roles, I've managed documentation, status reporting, escalations, delivery risks, and cross-functional execution. I also support Agentic AI deployment coordination using JIRA, SharePoint, Salesforce CRM, and Agile delivery practices.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator Team Lead

Current

Onecom Technology India Pvt. Ltd.

Aug 2024 - Present (2 years 1 month)

Support programme management for contact centre upgrade and connectivity rollout programmes, coordinating site rollout lifecycle, hardware delivery, and cross-functional teams. Lead and develop a team of four Project Coordinators, managing workload and governance standards.

Jira SharePoint Agile Delivery Escalation Management

Project Coordinator

Onecom Technology India Pvt. Ltd.

Aug 2024 - Mar 2025 (7 months)

Supported end-to-end site rollout coordination for contact centre upgrade programmes, tracking broadband orders, hardware deliveries, and installation milestones. Maintained project documentation and escalated delivery risks to Programme Managers.

Jira SharePoint Project Documentation

Senior Executive – Sales & Commercial Ops

Vodafone UK Limited (VOIS)

Nov 2022 - Feb 2024 (1 year 3 months)

Coordinated delivery of complex B2B connectivity and telephony programmes for UK National and Business accounts, supporting programme planning and hardware delivery logistics. Produced status updates and performance reports for Programme Manager and PMO review.

Jira SharePoint Programme Delivery Reporting Escalation Management

Sr. Executive – Delivery Centre

DMI (Digital Management, LLC)

Mar 2022 - Jul 2022 (4 months)

Supported programme delivery coordination for global telecom service rollouts, tracking hardware delivery logistics and coordinating with subcontractors. Managed JIRA tickets for delivery escalations and issue tracking.

Jira Subcontractor Management Project Documentation

Customer Support Analyst

Accenture Solution Pvt. Ltd.

Dec 2019 - Mar 2022 (2 years 3 months)

Supported programme delivery operations, coordinating cross-functional teams and maintaining project documentation. Produced status reports for management and stakeholder review.

Project Documentation Status Reporting Cross functional Coordination

Technical Support Executive

Teleperformance DiBS

Apr 2019 - Nov 2019 (7 months)

Delivered technical support and service coordination in a fast-paced delivery environment, maintaining quality standards and managing escalations.

Technical Support Escalation Management Service Delivery

Coordinator

Awadh International School

Apr 2014 - Mar 2019 (4 years 11 months)

Planned and coordinated end-to-end delivery of multi-format programmes, managing timelines, stakeholder communications, and supplier coordination across a 17-member team.

Program Management Team Leadership Stakeholder Communication Supplier Coordination