Nilesh Chandak

Lead end-to-end PMO and Operations of a delivery unit establishing governance frameworks,
reporting cadence, and escalation mechanisms.
Resource Management and Capacity utilization.
Driving delivery governance by monitoring project milestones, risks, issues, dependencies
Managing CAPEX and OPEX budgets, revenue recognition, cost, project margin monitoring.

- Driven PMO services for an Indian Government project including resource management, demand management, client on-onboarding, procurement of software and professional services, SLA and KPI reports, contract management, invoicing, provisioning and overall schedule and budget management
- Played the role of compliance manager ensuring all the legal and contractual obligations are met

Implemented a Project Management Framework for a newly established government entity, strengthening programme governance. Facilitated programme-level risk management forums while coordinating governance, stakeholder engagement, and compliance across 3 external audits involving the Natural Resources Commission, NSW Audit Office, and KPMG. Supported procurement activities.

Led a PMO team of 10–15 members supporting the Novartis and Synchrony Financial accounts through governance, financial management, and delivery coordination. Developed Project Management Frameworks, streamlined invoicing processes, &
improved revenue recognition across multiple engagements. Managed SLA and KPI reporting for 600+ apps, ensuring contractual compliance.

Established PMO governance frameworks, and
supported delivery governance across multiple projects for a large insurance client. Managed end-to-end invoicing, month-end forecasting, client billing, financial reporting, and executive dashboards.

- Received Gold Recognition Award in 2010
- Designed & developed support program initiatives to implement the Account Management Process across the globe
- Managed project plans for initiatives in streams such as service delivery, account & transition management
- Steered the development of dashboards, standard documents, tools, templates and portals for the process

- Provided PMO support for AT&T client
- Created and managed project plans
- Controlled and managed budget for applications and release of products
- Analyzed and developed reports on project operational budgets and staffing requirements
- Track budget variance for applications across all releases of products
- Managed business plans for applications for all releases like CRM, AMSS, OMS etc.

Managed and delivered e-learning projects end to end.
Led a diverse team of 14-16 members with Instructional Designers, Graphic Designers, Programmers and Testers.
Managed and delivered activities related to requirement gathering and analysis, design, development, testing and quality assurance across the various phases like initiation, planning, execution and closure.

Issued Jun 2026

Issued Jul 2024

Issued May 2024

Issued Jul 2021

Issued Aug 2017

Issued Feb 2017

Issued May 2016