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Vipul Singh

@vipulsingh6

Software Engineer at Cyara building AI-powered contact-centre testing, including an LLM caller-persona analysis pipeline.

India

Message

At Cyara, I build AI and full-stack features for contact-centre testing. I integrated LLM-based caller-persona analysis into the voice testing pipeline, using IVR transcripts to inform test-scenario generation and CX quality scoring.

I also built a GraphQL BFF for React micro-frontends and implemented a RAG service for Botium, Cyara's chatbot testing product. Earlier, at WIN Information Technology Pvt. Ltd., I developed real-time messaging and .NET Core APIs, and worked on SQL Server performance and CI/CD pipelines.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

Cyara India Pvt. Ltd.

Mar 2025 - Present (1 year 8 months)

Architected a GraphQL BFF layer and integrated LLM-based caller-persona analysis into voice testing pipelines. Built and maintained micro-frontend testcase management systems and contributed to multiple AI/ML and cloud-native services.

React TypeScript GraphQL

Apollo Server

.NET Core C#MediatR CQRS NodeJS Express Python TensorFlow Lang Chain Pinecone OpenAI AWS Docker Kubernetes Buildkite Jest NUnit Cypress Pact Grafana Cloudwatch RabbitMQ Kafka Terraform

Full Stack Web Developer

Win Information Technology Pvt. Ltd.

Dec 2021 - Jan 2025 (3 years 1 month)

Designed and delivered a real-time messaging queue system with RabbitMQ and Redis, improved SQL Server query performance, and developed RESTful APIs with .NET Core. Implemented CI/CD pipelines and deployed services on Azure.