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Vipin Sharma

@vipinsharma8

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Project General Manager at Finding MFG, improving call centre operations and delivering US$100K in new sales.

India

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At Finding MFG, I lead IT, software development, digital marketing, and call centre teams to improve operations and deliver business outcomes. In my earlier Project Manager role there, I secured US$100K in new sales within six months and increased sales conversion rates by 60% through structured coaching.

At ABCN Technologies & Fazlani Academy of Business Sciences, I led an operational overhaul that generated ₹1 crore (US$120K+) in incremental revenue within 90 days and led development of an in-house CRM system. Across my work in project and operations management, I’ve delivered software projects using Agile/Scrum and managed call centre operations across multiple locations.

Experience

Work history, roles, and key accomplishments

Current

Project General Manager

Current

Finding MFG

Jul 2023 - Present (3 years 3 months)

Leading IT, software development, digital marketing, and call centre teams to improve operational efficiency and deliver business outcomes. Managing call centre sales and delivery across multiple locations, optimizing processes, and preparing P&L reports and budget forecasts.

IT Management Software Development Digital Marketing Call Centre Management Process Optimization P&L Reporting Budget Forecasting CSAT

Project Manager

Rivers & Grey

Jan 2022 - Jul 2023 (1 year 6 months)

Directed end-to-end software development lifecycles for digital projects in the UK, Singapore, USA, and Australia, ensuring 100% compliance with international standards. Led projects using Agile/Scrum, created project plans, and coordinated cross-functional teams.

SDLC Agile Scrum Project Planning Stakeholder Management Customer Relationship Management Cross functional Leadership

Project Manager

Finding MFG

Jan 2021 - Dec 2021 (11 months)

Led multi-location IT, software development, digital marketing, and call centre teams serving Australian and global manufacturing clients. Achieved US$100K in new sales within six months, increased sales conversion rates by 60%, and reduced operational costs by 25%.

IT Management Software Development Digital Marketing Call Centre Management Sales Leadership Lead Generation Data Analysis Budget Management

General Manager/Senior Operations Manager

ABCN Technologies & Fazlani Academy of Business Sciences

Feb 2019 - Dec 2020 (1 year 10 months)

Led an operational overhaul of digital marketing and sales, generating ₹1 crore (US$120K+) in incremental revenue within 90 days. Directed IT, software development, digital marketing, and call centre operations, reduced customer complaints by 45%, and led development of an in-house CRM system.

Operations Management Digital Marketing Sales CRM Development Process Optimization Customer Satisfaction

Director of Sales

AS Holiday Homes / Weboozing LLC

Jun 2012 - Jan 2018 (5 years 7 months)

Founded AS Holiday Homes in India and established a partnership with Weboozing LLC in the USA. Directed sales operations and call centres across multiple continents, increasing global sales effectiveness by 45%.

Sales Operations Call Centre Management Business Development Recruitment Training Strategic Planning

Vice President – Operations

Iworkaholics LLC

Mar 2009 - May 2012 (3 years 2 months)

Managed the vacation rental business and multi-level outsourcing processes. Led training and process transitions for India-based contact centres and developed strategic plans to improve efficiency and customer service quality.

Operations Management Outsourcing Training Strategic Planning Customer Service

Call Centre Manager

Vacation Rentals

Sep 2008 - Feb 2009 (5 months)

Increased sales volume by 37% in six months and consistently met monthly sales targets. Oversaw hiring, training, and professional development for call centre staff.

Call Centre Management Sales Recruitment Training Performance Management

Service Delivery Manager

Satyam–Nipuna BPO

May 2007 - Mar 2008 (10 months)

Managed service delivery operations for a BPO, ensuring quality and performance.

Service Delivery BPO Quality Assurance

Supervisor

Mphasis/ EDS

Jan 2006 - Mar 2007 (1 year 2 months)

Supervised operations and team performance.

Supervision Team Leadership

Team Leader

Tata BPO / E2E Serwiz Solutions

Apr 2004 - Jan 2006 (1 year 9 months)

Led a team in a BPO environment, managing performance and quality.

Team Leadership BPO Performance Management

Customer Service Executive

Wipro Spectramind / CallNetIndia Ltd.

Mar 2002 - Mar 2004 (2 years)

Managed customer service operations and CSAT for major US clients, led a healthcare benefits migration, set up domestic customer care, and ran outbound campaigns, training teams to improve quality and performance.

Customer Service CSAT outreach campaigns Training Quality Assurance