Open to opportunities

Viona Consepter

@vionaconsepter

Travel & Hospitality Coordinator specializing in customer relations, bookings, and digital marketing for seamless guest experiences.

Kenya

Message

What I'm looking for

I’m looking to join a customer-focused team where I can coordinate bookings smoothly, strengthen customer relations, and support growth through digital marketing and clear reporting—bringing my communication skills, multitasking ability, and problem-solving to every task.

I am a dedicated and adaptable Travel & Hospitality Coordinator with experience across administration, customer service, hospitality operations, digital marketing, and agricultural support services. In my current role, I coordinate travel and accommodation bookings, manage customer communications through phone, email, WhatsApp, and social media, and promote services through engaging digital marketing campaigns.

I also create social media content for Instagram, TikTok, Facebook, and WhatsApp, while maintaining customer records, schedules, and operational reports. Earlier, I supported sales and marketing at Keroche Breweries and worked with farmers through field demonstrations and agricultural reporting, strengthening my problem-solving mindset and customer-focused service approach.

Experience

Work history, roles, and key accomplishments

Current

Travel & Hospitality Coordinator

Current

Happy Hour Travels

Jan 2023 - Present (3 years 6 months)

Coordinated travel and accommodation bookings for clients and managed customer communications via phone, email, WhatsApp, and social media. Promoted travel and hospitality services through digital marketing campaigns and maintained customer records, schedules, and operational reports.

Travel Booking Client Communication Digital Marketing Social Media Marketing Content Creation Social Media Instagram TikTok Facebook WhatsApp Hospitality Operations Airbnb Operations Booking Management Data Entry Reporting Scheduling

Marketing & Sales Personnel

Keroche Breweries

Jul 2018 - Mar 2019 (8 months)

Promoted company products through sales and marketing campaigns, including market activations and customer engagement. Prepared daily performance reports to track sales progress and supported brand visibility and promotional activities.

Marketing Campaigns Marketing Activations Customer Engagement Sales Targets performance reporting Brand Visibility Support Promotional Activities

Agricultural Attachment

Department of Agriculture & Livestock, Busia County

Jan 2017 - Jan 2018 (1 year)

Assisted in training farmers and supporting community agricultural outreach programs. Helped with livestock vaccination efforts, crop monitoring, soil testing, and collected field data for detailed reports while maintaining farm and livestock records.

Livestock Vaccination Support Field Data Collection Agricultural Reporting Working With Agricultural Officers

Field & Sales Assistant

Green Agro Distributor Ltd

Jan 2020 - Present (6 years 6 months)

Educated farmers on agro-input products and crop improvement methods through field demonstrations and outreach programs. Assisted with stock management and provided customer support, supporting sales and marketing activities and maintaining accurate field records.

Agro Input Product Education Crop Improvement Support Outreach programs Stock Management Customer Support Sales and Marketing