Violet Walani
@violetwalani
Loan Collections Officer at LOLC Finance Company, recovering overdue payments and screening loan applications.
MalawiWhat I'm looking for
At LOLC Finance Company, I review debtor lists, contact customers about overdue bills, and negotiate suitable payment plans. I also prepare demand letters and maintain customer payment records.
At LOLC Finance Company, I screen and audit loan applications for credibility and ensure fraud prevention measures are applied. I also import and assign payments in Mango ERP and manage client records in PSM.
Previously, I supported customers and students at Express Credit Finance Company, Unicaf University Company, and Airtel Malawi Call Center. My work included handling requests and complaints, explaining loan and scholarship processes, and helping customers with Airtel Money and mobile services.
Experience
Work history, roles, and key accomplishments
Loan Collections Officer/Loan Approval Officer
LOLC Finance Company
Nov 2020 - Present (5 years 11 months)
Reviewing debtor lists, contacting customers about overdue bills, negotiating payment plans, and screening loan applications for credibility. Also importing payments from bank portal and PSM to Mango ERP system.
Customer Service Officer
Express Credit Finance Company
Nov 2019 - Oct 2020 (11 months)
Contacted loan applicants, made follow-ups on requests and complaints, maintained customer relationships, and trained loan agents. Also determined eligibility for loan applicants.
Customer Service Officer/ Student Advisor
Unicaf University
Sep 2018 - Nov 2019 (1 year 2 months)
Contacted scholarship applicants, explained requirements, made follow-ups, scheduled appointments, and maintained filing systems. Also assisted with event planning and coordination.
Customer Service Officer /Back Office Associate
Airtel Malawi
Jan 2015 - Oct 2017 (2 years 9 months)
Handled Airtel Money complaints, pin resets, agent complaints, and e-value reversals. Escalated unresolved issues, entered customer data, and wrote daily reports on complaints.
Customer Service Officer
Airtel Malawi
Dec 2013 - Dec 2014 (1 year)
Marketed Airtel products and services through calls, handled incoming customer calls, entered complaints into the system, and activated services according to customer preferences.
Education
Degrees, certifications, and relevant coursework
Association of Business Managers and Administrators
Diploma, Journalism
Diploma in Journalism administered by the Association of Business Managers and Administrators in 2010.
Association of Business Managers and Administrators
Certificate, Journalism
Certificate in Journalism administered by the Association of Business Managers and Administrators in 2009.
Chipasula Secondary School
Malawi School Certificate of Education, General Education
Attained the Malawi School Certificate of Education (MSCE) at Chipasula Secondary School in 2006.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
Salary expectations
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