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Miracle Kachanje

@miraclekachanje

Client Relations Officer at COMSIP Cooperative Union Ltd who tracked client requests and maintained accurate records.

At COMSIP Cooperative Union Ltd, I responded to client enquiries, tracked feedback and complaints, and followed up on pending requests. I maintained accurate client records and prepared routine updates and reports.

At Truth Cybercafe ICT Solutions, I supported day-to-day office operations by organizing correspondence and records, updating office data, and coordinating meetings. I’m pursuing a Bachelor’s Degree in Business Administration at University of the People.

Experience

Work history, roles, and key accomplishments

Client Relations Officer

COMSIP Cooperative Union Ltd

Mar 2024 - Sep 2026 (2 years 6 months)

Served as a point of contact for clients, responding to enquiries and directing requests appropriately. Maintained accurate client records and coordinated with internal teams to resolve concerns and ensure timely service.

Customer Relationship Management Customer Service inquiry handling Complaint Resolution Records Management Data Entry Communication Skills Follow up Microsoft Office

Administrative Assistant

Truth Cybercafe ICT Solutions

Jan 2022 - Feb 2024 (2 years 1 month)

Provided administrative support including managing correspondence, maintaining filing systems, scheduling meetings, and preparing documents. Assisted with data entry and office operations to ensure smooth workflow.

Office Administration Records Management Data Entry Scheduling Correspondence Microsoft Office Filing Documentation Preparation