Stephen njuguna

I am an experienced Remote Customer Care Professional with over 10 years of expertise in supporting clients virtually across diverse sectors, including real estate and administration. My proficiency in managing digital communications and resolving customer concerns has enabled me to maintain high customer satisfaction rates. I excel in using CRM tools and remote platforms, demonstrating a proven ability to work independently while consistently meeting performance metrics in a virtual setting.

Throughout my career, I have honed my skills in efficient customer support, handling phone, email, and chat interactions with empathy and professionalism. I am adept at resolving complaints, troubleshooting issues, and escalating concerns when necessary. My strong organizational and time management skills allow me to thrive in remote environments, ensuring that I deliver exceptional service while maintaining accurate records and compliance with company policies.

In my current role as a Customer Service Representative at Shelta Investments Ltd, I provide responsive support to clients, manage CRM records, and contribute to team feedback sessions to enhance service delivery. I am committed to continuous improvement and am currently pursuing further education in Transformation Leadership to enhance my leadership capabilities.