vineeth puttoju
@vineethputtoju
Risk operations professional at Coinbase investigating account restrictions and transaction escalations in regulated cryptocurrency operations.
IndiaWhat I'm looking for
At Coinbase, I investigate and resolve account restriction and transaction-related escalation cases, reviewing account activity and customer-submitted information to assess risk and determine next steps.
I escalate suspicious or high-risk cases to specialist teams and document findings and outcomes in Salesforce, Control Center, and internal systems to keep records audit-ready.
I handle sensitive and complex cases across chat and email, maintaining SLA adherence, QA, and customer satisfaction targets. I also recommended process improvements to case-handling workflows.
I trained and onboarded 34 new joiners on case-handling workflows, risk policies, and internal tools. I hold the FINRA Securities Industry Essentials (SIE) certification and am seeking a Fraud Operations, Risk Operations, or AML/KYC role.
Experience
Work history, roles, and key accomplishments
Investigates and resolves 250+ account restriction and transaction-related escalation cases per week, maintaining 100% SLA adherence, 90% QA score, and 77% CSAT. Documents findings in Salesforce and Control Center, escalates high-risk cases, and trains new joiners.
Customer Service Representative
Sykes Business Services Pvt. Ltd.
Jan 2021 - Dec 2022 (1 year 11 months)
Handled inbound requests from international clients on accounts, billing, and service issues, resolving 55% at first contact. Met service quality and customer satisfaction targets consistently.
Digital Interaction Advisor
24[7].ai
Jan 2020 - Dec 2021 (1 year 11 months)
Supported international customers through chat and voice, resolving issues while managing multiple conversations. Met quality and productivity targets across digital and voice channels.
Education
Degrees, certifications, and relevant coursework
Saketha Degree College
Bachelor of Commerce, Commerce
Bachelor of Commerce degree from Saketha Degree College, completed in 2022.
Telangana Open School Society
Intermediate, General Studies
Intermediate qualification from Telangana Open School Society, completed in 2015.
Bhashyam High School
SSC, General Studies
Secondary School Certificate from Bhashyam High School, completed in 2013.
FINRA
Securities Industry Essentials (SIE), Securities
Securities Industry Essentials (SIE) certification from FINRA.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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