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Vinod Dowlani

@vinoddowlani

Implementation Consultant at Square1 Web Development, guiding mid-market and enterprise customers from kickoff through payment integration go-live.

Spain

Message

At Square1 Web Development, I own end-to-end implementations for mid-market and enterprise customers, from kickoff through go-live. I develop integration plans around customer requirements and translate API and payment concepts into practical solutions.

I previously supported Stripe integrations as an Onboarding Specialist and led the Implementation Support team, improving onboarding workflows and enablement. Earlier, I delivered first-line IT support at Serem Business Consulting and supported administrative operations at City Import Export S.A.

Experience

Work history, roles, and key accomplishments

Current

Implementation Consultant

Current

Square1 Web Development

Jan 2025 - Present (1 year 9 months)

Owned the end-to-end implementation lifecycle for mid-market and enterprise customers, from project kickoff through successful go-live. Developed implementation strategies, integration plans, project timelines, and success milestones based on customer business and technical requirements.

API Integration Payment Integration Project Management Stakeholder Management Technical Consulting Customer Relationship Management Risk Mitigation Cross Functional Collaboration

Implementation Support Team Lead

Square1 Web Development

Mar 2023 - May 2026 (3 years 2 months)

Led and enabled a team of Onboarding Specialists through structured coaching, workflow standardization, and role-based enablement to improve activation and customer outcomes. Enhanced Stripe integration workflows by providing feedback to Onboarding Managers and collaborating on improvement initiatives.

Leadership Team Management Coaching Workflow Optimization Stripe Process Improvement Data Driven Decision Making Cross Functional Collaboration

Onboarding Specialist

Square1 Web Development

Apr 2022 - Feb 2023 (10 months)

Supported customers through technical Stripe integrations, resolving issues and providing tailored guidance to ensure seamless onboarding. Managed multiple cases simultaneously, meeting adherence and resolution KPIs while maintaining high client satisfaction.

Stripe API Integration Customer Support Case Management Technical Communication Reporting Cross Functional Collaboration

IT Support Technician

Serem Business Consulting

Mar 2021 - Mar 2022 (1 year)

Delivered first-line technical support via phone and email, resolving hardware, software, and configuration issues. Managed incident lifecycle, ensuring SLA compliance and timely follow-ups.

Technical Support Incident Management SLA Compliance Troubleshooting Documentation Knowledge Base

Assistant Administrator

City Import Export S.A

Oct 2019 - Oct 2020 (1 year)

Performed administrative operations including document management, mail handling, and invoice processing. Coordinated office logistics, supplies, and internal processes to support daily operations.

Administrative Support Document Management Invoice Processing Office Coordination Bookkeeping Process Optimization