@vinithgeorge
Senior Technical Solutions Representative IV at HP Inc. troubleshooting enterprise printing and computing issues across EMEA and AMS.
IndiaAt HP Inc., I support laptops, desktops, workstations, thin clients, and enterprise printing products across EMEA and AMS.
I troubleshoot hardware, software, firmware, drivers, operating systems, and connectivity issues, and handle customer escalations and complex technical incidents.
I’ve progressed through several support roles at HP Inc. I also assist with onboarding and training new team members and collaborate with internal teams to improve customer experience and operational efficiency.
Work history, roles, and key accomplishments
Support HP laptops, desktops, workstations, thin clients and enterprise printing products. Troubleshoot hardware, software, firmware, drivers, operating systems and connectivity issues, and handle escalations across EMEA and AMS regions.
Degrees, certifications, and relevant coursework
Bachelor of Hospitality Management, Hospitality Management
Bachelor of Hospitality Management degree from M.S. Ramaiah University, completed in 2019.
HP Internal Learning Programs, Artificial Intelligence, Emerging Technologies, Printing & Computing Solutions
Completed internal learning programs covering artificial intelligence, emerging technologies, and printing and computing solutions.
Software and tools used professionally
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