At HP, I provide front-line technical support for desktop, laptop, and peripheral issues. I diagnose hardware and software problems, including NVIDIA GPU driver installations and Windows operating system issues.
I manage incidents from logging through resolution, working within SLA requirements and documenting support cases. When an issue needs deeper investigation, I coordinate with internal technical and engineering teams.
At Accenture India, I handled customer complaints and queries, gathering technical details to understand root causes. I documented cases and analyzed recurring problems to improve resolution efficiency.
At Concentrix Technology India, I supported Microsoft services and managed customer cases through CRM and ticketing workflows. I also collected system logs, escalated complex issues, and maintained documentation for quality and audit standards.
