At HP, I supported Personal Systems Consumer and Commercial product escalations, resolving high-priority incidents and complex technical issues.
I worked with L2/L3 engineering teams and cross-functional stakeholders to coordinate fixes and keep customers informed during critical situations.
I investigated bulk and recurring failures through diagnostics, contributing root-cause insights and corrective actions to Problem Management. My support covered PSIR events, thermal issues, workstations, thin clients, RPOS devices, desktops, and notebooks.
As a Technical Associate at HP, I managed customer relationships across Australia and New Zealand and coordinated technical resolutions. I also conducted monthly technical learning sessions for the EMT team.
