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VD@viniciusdutra
IT Support Analyst specializing in Microsoft 365, Azure, and infrastructure reliability.
BrazilI am an IT Support Analyst with hands-on experience administering Microsoft 365, Entra/Entra ID, Azure, Active Directory, Windows Server, and MySQL, delivering measurable improvements in service efficiency and uptime. I have a proven record of supporting large ticket volumes—over 4,000 calls—with 96% SLA compliance while reducing network outages and resolution times through process improvements and coordinated escalations.
I thrive on troubleshooting complex infrastructure issues, implementing cloud migrations, and optimizing asset and incident management to cut downtime and waste. My work across resort and corporate environments has produced outcomes such as a 30% reduction in network interruptions, 15% fewer downtime incidents after cloud migration, and improved testing and resource allocation efficiencies.
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Work history, roles, and key accomplishments
Aviva
May 2025 - Aug 2025 (3 months)
Provided N1/N2 support for over 4,000 calls, ensuring 96% SLA compliance and administering Microsoft 365 and Active Directory to improve data access and security while reducing average resolution time by 18%.
Kawana Park
Dec 2024 - Apr 2025 (4 months)
Improved network reliability, achieving a 30% reduction in interruptions and implemented IT asset management processes that reduced equipment waste by 30% through better inventory control.
TimeShare Solutions
Jul 2024 - Dec 2024 (5 months)
Assisted migration of legacy systems to Azure cloud, improving reliability and reducing downtime by 15%, and supported enterprise databases while creating training environments that boosted testing efficiency by 20%.
Degrees, certifications, and relevant coursework
UUBachelor of Computer Science, Computer Science
2022 -
Grade: 3.69
Pursuing a Bachelor of Computer Science with coursework in systems, networking, and software development; current GPA 3.69.
SETechnical Certificate, Infrastructure, Networks and Maintenance
2021 - 2023
Grade: 4.00
Completed a technical course in infrastructure, networks and maintenance with a focus on practical IT support and systems administration; final GPA 4.00.
Software and tools used professionally
BrazilYou can contact Vinícius and 90k+ other talented remote workers on Himalayas.
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