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ANTONIO FAIAZZA

@antoniofaiazza

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Experienced Senior Workplace Technology Administrator with SaaS management expertise.

Canada

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What I'm looking for

I seek a role that fosters innovation and values collaboration, with opportunities for growth.

I am a Senior Workplace Technology Administrator with proven expertise in managing numerous SaaS platforms, including Microsoft 365 and Google Workspace. My experience spans across various roles, where I have effectively managed on-prem and cloud infrastructure, ensuring seamless operations and support. I pride myself on my ability to implement operational improvements that enhance service levels and drive efficiency.

Throughout my career, I have developed a diverse skill set that includes systems administration, network deployment, and VoIP systems management. My tenure at Campfire Technology Inc and Vicwest Building Products has equipped me with the knowledge to administer Windows Server environments and manage complex networking equipment. I have successfully implemented Remote Monitoring and Management platforms and developed automation scripts, showcasing my commitment to leveraging technology for operational excellence.

With a Bachelor of Science in Computer Science and certifications in ITIL and Leadership Essentials, I am dedicated to continuous learning and professional development. I am passionate about fostering collaborative environments and leading teams to achieve their goals while delivering exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Current

Senior Workplace Technology Administrator

Current

Campfire Technology Inc/At Your Server Ltd

Jan 2022 - Present (3 years 5 months)

Managed various SaaS platforms, including Microsoft 365 and Google Workspace, and administered Windows Server environments along with networking equipment. Implemented Remote Monitoring and Management (RMM) platforms and developed PowerShell scripts for automation. Additionally, managed VoIP systems and related hardware.

Google Workspace Windows Server Cisco Meraki PowerShell VoIP

Systems Administrator

Vicwest Building Products/Kingspan Americas

Jan 2020 - Dec 2022 (2 years 11 months)

Managed daily administration of on-premise and cloud infrastructure and systems, including Microsoft 365, Google, Active Directory, and Exchange. Assisted with the deployment and support of new and existing network infrastructure across North American sites. This involved Cisco routers, switches, Meraki APs, and MPLS networks.

Google Workspace Active Directory Cisco Cisco Meraki MPLS Cloud Infrastructure Systems Administrator

Voice Operations Specialist

Cogeco Connexion

Jan 2017 - Dec 2019 (2 years 11 months)

Configured and deployed Juniper Network switches, and managed call flow provisioning and troubleshooting. Responsible for PBX/IVR configuration and deployment, specifically with Polycom and Yealink phones.

Juniper Yealink Desk Phones

Network Operations Technician

Cogeco Connexion

Jan 2015 - Dec 2017 (2 years 11 months)

Monitored province-wide cable, internet, VoIP, and datacom networks, significantly improving first call resolution for tier 1 and 2 teams. Maintained comprehensive disaster recovery and contingency planning documentation.

VoIP Systems Administrator

IT Support Specialist

Cogeco Connexion

Jan 2012 - Dec 2015 (3 years 11 months)

Streamlined the onboarding process by designing and implementing PHP-based forms. Provided daily assistance with PC, mobile, and application-based inquiries. Deployed various IT equipment including desktops, laptops, mobile phones, servers, and printers in adherence to IT Security Policies and ITIL Standards.

Security Policies ITIL Windows Server Systems Administrator Active Directory Google Workspace