Adale Hinds
@adalehinds
I’m an IT Manager focused on reliable technical support, Microsoft 365 troubleshooting, and secure network environments.
CanadaWhat I'm looking for
I’m a detail-oriented IT professional who provides technical support across hardware, software, and network environments. I specialize in troubleshooting user issues, supporting Microsoft 365 applications, and assisting with network connectivity and security.
In my roles, I’ve resolved end-user issues involving computers, networking, software, and access. I manage tickets, maintain detailed logs, document fixes, and train staff on system use, security practices, and common troubleshooting steps, while also supporting intranet, server, and network needs in collaboration with the technical team.
I’ve also contributed to IT security audits and infrastructure upgrades that improved system reliability and service. Through notable work such as Jamaica’s Digital Transitioning Programme and the Teacher Management Information System (TMIS), I focus on aligning technology efforts with broader development goals.
Experience
Work history, roles, and key accomplishments
IT Manager
Jamaica Teaching Council
Jan 2019 - Jan 2026 (7 years)
Resolved end-user issues across computers, networking, software, and access, delivering on-site troubleshooting and guided resolutions. Managed IT tickets and logs, trained staff on system use and security practices, and provided intranet, server, and network support in collaboration with the technical team.
IT Consultant
FirstCare Medical Plan Ltd.
Jan 2023 - Jan 2025 (2 years)
Supported users with system and access issues by researching solutions using manuals, documentation, and technical references. Improved usability through training and issue-prevention guidance.
Education
Degrees, certifications, and relevant coursework
Project Management Institution
Project Management Certification, Project Management
Completed a project management certification in 2023.
University of Technology, Jamaica
Master of Business Administration, Business Administration
Completed a Master of Business Administration in 2018.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Social media
Job categories
Skills
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