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vince rian

@vincerian

Customer service specialist in e-commerce support who handled Fabletics orders, returns, refunds, and membership inquiries across live chat.

Philippines

Message

At Fabletics OS, I supported customers across live chat with orders, returns, exchanges, refunds, and account issues. I also handled membership questions and offered product and sizing guidance.

At Juvo Leads, I engaged website visitors through live chat, qualified potential leads for clients in several industries, and routed qualified prospects for consultation scheduling.

At QVC, I helped customers place orders by phone or chat, confirmed order details, and initiated refunds in line with return policies.

Through Triple Z Tech Computer Store, I marketed and sold PC parts on Facebook Marketplace and Instagram, and diagnosed, repaired, upgraded, and built desktop and laptop systems.

Experience

Work history, roles, and key accomplishments

Chat Agent

Juvo Leads

Mar 2026 - Sep 2026 (6 months)

Scheduled consultations for law firms, dental and veterinary clinics, and home service businesses through live chat. Engaged with website visitors to identify and qualify potential leads based on client requirements.

Live Chat Lead Qualification Customer Engagement Multitasking Communication Skills

Tier 1 Chat Support/Fashion Consultant NA & UK

Fabletics OS

Sep 2023 - Oct 2025 (2 years 1 month)

Delivered real-time support via live chat, assisting customers with orders, returns, exchanges, refunds, and account issues. Handled membership inquiries and provided product recommendations and sizing guidance.

Live Chat Customer Support Order Processing Returns Refunds Account Management Product Recommendations Multitasking

Order Support

QVC

Aug 2022 - Nov 2022 (3 months)

Assisted customers with placing new orders via phone or chat, verified product availability, and confirmed order details. Initiated refunds and ensured compliance with QVC's return policy.

Order Processing Customer Support Refunds Upselling Product Knowledge

Freelance PC Parts Seller & Tech

Triple Z Tech Computer Store

Jul 2020 - Dec 2021 (1 year 5 months)

Marketed and sold computer components through platforms like Facebook Marketplace and Instagram. Diagnosed and repaired hardware issues for desktops and laptops, and performed upgrades and custom builds.

Sales Marketing Hardware Diagnostics PC Building Social Media Customer Service

DoorDash Order Placer

CNM BPO Solutions

May 2019 - Oct 2019 (5 months)

Placed customer orders with various restaurants and coordinated with merchants. Confirmed menu items, pricing, availability, and estimated preparation time, and resolved issues such as incorrect orders.

Order Processing Communication Skills Problem Solving High Volume Calls

1-800 Flowers Customer Service and Sales Rep

Concentrix

Apr 2019 - May 2019 (1 month)

Assisted customers with placing floral and gift orders over the phone, provided product recommendations, and promoted add-ons. Handled complaints and coordinated with florists and fulfillment teams.

Customer Service Sales Product Recommendations Order Processing Complaint Handling