Vincent Syling

Spearheaded the design, launch, and operations of multiple online gaming platforms, delivering +50% customer acquisition, +30% retention, and a 70% drop in complaints. Led end-to-end launches and migrations across MegaFunalo and FUNaloMAX, acquiring 100,000+ new users in 2 weeks and moving 80% of active players to the new platform.

Defined product vision and managed roadmaps across communications, finance, and user management, bridging stakeholders and development teams. Reduced biker onboarding time by 67% (3 days to 1 day) and helped launch Angkas 2.0 apps, achieving a 60% drop in user complaints while integrating MoEngage CRM to lift promotional acquisition and conversion.

Led data collection and insights analysis for HungryGoWhere, translating findings into revenue-driven content and growth strategies. Increased average article views by 35% in 2 weeks and designed a restaurant acquisition campaign achieving a 70% sign-up rate from 98 targeted restaurants/stalls.

Produced technical documentation and process flows to improve system understanding for developers and end-users. Authored onboarding guides that reduced new-hire training time from 3 days to 1 day and developed comprehensive crypto wallet documentation to improve clarity and usability.

Conducted QA reviews across 15+ IT projects to ensure regulatory compliance and mitigate audit risks, maintaining zero findings for reviewed projects in the BSP annual audit. Authored 7 operational manuals and supported the bank’s first Agile project by shaping official Agile guidelines and improving adoption from waterfall.

Coordinated development, enhancement, and launch of enterprise banking systems including Corporate Online Banking and Automated Timekeeping. Delivered measurable outcomes such as onboarding 15 corporate clients in the first month for CIB and increasing loan applications by 33% within 2 months via the PSBank Online Loan Application, while implementing Automated Timekeeping that reduced employee com

Designed and delivered 50+ product enhancements for Canon printer drivers and improved performance, scalability, and system stability through code optimization. Contributed to the Generic PS Driver project (2013), and created test plans and technical documentation to validate feature quality and compliance.

Activities and societies: Operations Consultant to the Loco Group (Mexican Restaurant Group); Communications Liaison, 39th Student Council; Editor-in-Chief, Echoes NUS Newsletter.

Earned a Master of Business Administration with a specialization in Analytics and Operations. Served as an operations consultant to the Loco Group and held leadership roles in student communications.

Earned a Bachelor of Science in Computer Science with a specialization in Enterprise Systems. Completed undergraduate studies at Ateneo de Manila University in Quezon City.