Joy Angeles

Defines and manages the HRIS product backlog, facilitates requirements and solution discussions for the hiring process, and implements non-programming configurations to meet business needs while participating in Agile/Scrum ceremonies.

Authored business requirements, epics, features, and user stories for a US bank client; led solution discussions, training, documentation, and supported testing and implementation of non-programming product configurations.

Managed team roadmaps, negotiated SOW/SLA, authored user cases and artifacts, and collaborated with clients to identify and resolve design issues for a billing platform.

Supported HSBC project by managing team deliverables, creating release documents and knowledge articles, reproducing issues with test data, and ensuring Agile iteration commitments were met.

Served as product owner and scrum master for the OneSite platform, managing roadmaps, delivering design documents, gathering requirements from SMEs, and driving product demonstrations and issue tracking.

Led KCS program implementation and content standards, monitored analytics and support metrics, and devised action plans to improve self-service and knowledge taxonomy.

Acted as liaison between clients and internal teams to resolve complex issues, escalated problems to Problem Management, and produced knowledgebase content and client reports to improve outcomes.

Completed Yellow Belt Six Sigma Certification at a Rockwell Business Center training event.

Completed a training program covering Program Logic Formulation and C++ programming.

Attended a short training program on Knowledge Centered Support (KCS) Methodology.

Completed a diploma program in Computer and Electronics Conception focusing on foundational computer and electronics systems.