Open to opportunities

Vincent Galope

@vincentgalope

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Fraud Specialist II with customer and technical support experience, focused on prevention and verifications.

Philippines

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What I'm looking for

I’m looking for a role where I can protect customers and the business through fraud prevention and careful credit verification. I want to use my support and risk-focused experience, collaborate with teams that value accuracy, and grow in a structured environment.

I’m a Fraud Specialist II focused on pre-book credit card support verifications and fraud prevention, including credit abuse review on credit card applications. I bring a strong customer-facing background and a structured approach to risk and policy work.

Previously, I worked as a Technical Support Representative/Customer Service Representative for accounts like Samsung US and Yahoo US. I supported mobile devices (smart phones, tablets, wearables, TVs, soundbars, refrigerators and accessories), helped book warranty repairs or suggest service centers, and handled email/account recovery with fraud prevention.

Before that, I delivered customer support for online orders and promotions, including returns, replacements, refunds, and gift card processing. I also gained early operational experience as a Printing Assistant, covering photo printing and tarpaulin printing—skills that shaped my attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Fraud Specialist II

Current

Jp Morgan Chase

May 2023 - Present (3 years 1 month)

Pre-books credit card support requests focused on verification and fraud prevention. Conducts credit abuse review on credit card applications to support risk controls.

Credit Card Verification Fraud Prevention Application Support Risk Monitoring

Technical Support Representative

Telus International Philippines

Sep 2020 - May 2023 (2 years 8 months)

Handled Yahoo US technical support for email, including account recovery and fraud prevention. Supported upselling of added services such as anti-viruses and product insurance, and served as an apprentice Security and Policy Analyst for internal security audits.

Email Support Account Recovery Fraud Prevention Upselling Product Insurance Support Security Auditing

Technical Support Representative

Transcom Worldwide Philippines Inc.

Jan 2018 - Jun 2020 (2 years 5 months)

Provided technical support for Samsung US for mobile devices and related accessories. Assisted with warranty repair booking and delivered customer support for promotions and redemptions.

Customer Support Warranty Repair Booking Promotion Redemption Processing

Customer Service Representative

Tech Mahindra

Oct 2017 - Dec 2017 (2 months)

Supported Target online customers by assisting with orders and handling returns, replacements, and refunds. Managed gift card purchasing, reloading, refund processing, and fraud report support.

Customer Service Online Order Support Returns

Printing Assistant

3HM Enterprises

Apr 2013 - Jul 2014 (1 year 3 months)

Performed photo printing and tarpaulin printing services in a commercial complex setting. Assisted with print-related customer support and order production needs.

Tarpaulin Printing Customer Support