At CYBERTEXEX, I supported fraud and risk review processes by analyzing information for suspicious patterns. I performed case analysis, identified high-risk activity, and used ML labeling.
I also escalated high-risk cases with relevant teams and provided structured feedback on detention accuracy and review quality, following established procedures and risk guidelines.
At BOOTH PHILIPPINES, I responded to VIP clients’ inquiries and resolved complaints through chat and email using Zendesk. I worked with shipping, warehouse, and technical teams to address complex issues.
As a Technical Support Representative at HARTE HANKS, I responded to customer inquiries across phone, email, and chat, guiding clients through troubleshooting. I also worked as a Human Resource Intern at ITCCORP., assisting with recruitment, onboarding, and intern experience.
