Hannan Abdulkarim

Directed comprehensive case reviews for accuracy and compliance, ensuring a 98% approval rate and reducing processing errors by 25% through quality assurance audits. Mentored junior staff and implemented workflow systems that increased team efficiency by 30%.

Managed over 200 inquiries monthly, achieving 95% customer satisfaction and reducing operational delays by 20% through an optimized appointment scheduling system. Streamlined document management and trained new staff, cutting administrative errors by 15%.

Planned and delivered English and literature lessons while assessing and evaluating student performance and providing academic and social support. Collaborated with colleagues, parents, and administration to support student development.

Managed front desk operations, scheduling, records, and onboarding while supporting travel arrangements and basic financial tasks to improve administrative efficiency. Maintained office supplies and ensured adherence to company policies and security procedures.

Optimized inventory management systems, reducing stock shortages by 25% and improving product availability, and led promotional campaigns that increased regional sales by 15%. Conducted quality control checks to ensure compliance with corporate standards.

Exceeded sales targets by 20% through strategic client acquisition and relationship management, achieving a 95% client retention rate. Negotiated contracts with key accounts to secure long-term partnerships and drive revenue growth.

Grade: Second Class Upper

Completed a Bachelor of Education in English and Literature, graduating with Second Class Upper from Maseno University in 2022.