Vinay Paul
@vinaypaul
Operations Manager at Nila Cares scaling home healthcare operations and developing AI workflows for caregivers.
IndiaWhat I'm looking for
At Nila Cares Private Limited, I lead operations for a high-touch home healthcare startup, supporting families and coordinating caregivers and healthcare partners. I design SOPs for high-risk workflows, emergency response, and escalations.
I partner with Product, Engineering, Clinical, and Customer Success teams on platform features, including contributions to an EMR platform and a family communication platform. I also apply AI tools to workflow automation and knowledge management, and contribute to an AI Voice Companion and digital MoCA workflows for field staff.
At Even Healthcare Private Limited, I progressed from Senior Operations Executive to Operations Lead - West India and then Manager - Clinic Operations. As Manager - Clinic Operations, I directed operations across clinics in six states and led teams of clinical and support staff.
Across these roles, I authored and rolled out SOPs, supported clinic and hospital launches, and worked on patient flow and regional consistency. My clinical foundation is a B.Sc. in Perfusion Technology, and I hold a Healthcare Administration certification.
Experience
Work history, roles, and key accomplishments
Operations Manager
Nila Cares Private Limited
Sep 2025 - Present (1 year 1 month)
Lead end-to-end operations for a high-touch home healthcare startup, supporting 50+ families and coordinating 35+ caregivers and healthcare partners. Design and implement SOPs for high-risk workflows, own account management, and drive AI adoption across operations.
Manager - Clinic Operations
Even Healthcare Private Limited
Nov 2023 - Sep 2025 (1 year 10 months)
Directed clinic operations across a network of five clinics spanning multiple Indian states, overseeing weekly patient volumes of approximately 120–140 consultations. Led teams of 20–25 clinical and support staff, authored SOPs, and supported new clinic launches.
Operations Lead - West India
Even Healthcare Private Limited
Sep 2022 - Aug 2024 (1 year 11 months)
Built and scaled client relationships across Gujarat and Maharashtra, contributing to business growth and retention. Championed regional network expansion and managed field and remote operations teams to sustain operational consistency and compliance.
Senior Operations Executive
Even Healthcare Private Limited
Sep 2021 - Sep 2022 (1 year)
Coordinated care delivery across top medical centers, ensuring consistent, high-quality patient experiences and operational compliance. Designed and delivered staff training programs on escalation management and monitored billing systems, CRM workflows, and team performance metrics.
Education
Degrees, certifications, and relevant coursework
LearnTube
Healthcare Administration, Healthcare Administration
Healthcare Administration certification from LearnTube, completed in March 2026.
Bergenfield High School
High School Diploma, General Studies
High School Diploma from Bergenfield High School, New Jersey, USA.
MGM Institute of Health Sciences
Bachelor of Science, Perfusion Technology
Bachelor of Science in Perfusion Technology from MGM Institute of Health Sciences, Mumbai, India.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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