Vimugdha Kharia
@vimugdhakharia
I grow B2B SaaS revenue through customer success, data strategy, and retention.
IndiaWhat I'm looking for
At PinaqAstra, I design end-to-end Customer Success strategies for early- and growth-stage B2B SaaS startups, scaling Net Revenue Retention beyond 110%. I build repeatable customer lifecycle playbooks that accelerate adoption, mitigate churn, and create expansion opportunities.
As an APAC Customer Success leader, I re-architected portfolio coverage for nine CSMs, improved team productivity and risk-mitigation accuracy by 14%, and grew the expansion pipeline by 10% for strategic accounts.
I previously managed a $4M+ APAC enterprise portfolio across India, Malaysia, and Thailand, delivering 20% year-over-year growth and reducing churn risk by 25%. I also helped prevent $500K in at-risk renewals and turned enterprise customers into public references.
Earlier, I led a 50+ member Data Quality practice, building data governance frameworks and consultative solutions for Fortune 500 clients. I bring 20+ years of experience connecting customer outcomes, executive decision-making, and data-driven transformation.
Experience
Work history, roles, and key accomplishments
Customer Success Fractional Leader
PinaqAstra
Feb 2026 - Present (6 months)
Designs and operationalizes end-to-end Customer Success strategies for early and growth-stage B2B SaaS startups, scaling Net Revenue Retention (NRR) to greater than 110%. Built and standardized repeatable playbooks across the customer journey, including onboarding, adoption, retention, and expansion.
Re-architected APAC portfolio distribution for 9 CSMs using an outcome-based engagement model, ensuring 100% coverage and neutralizing churn risks for 5 strategic accounts. Leveraged QlikSense Customer 360 Dashboard to automate capacity planning and portfolio health, driving a 14% improvement in team productivity.
Managed a portfolio of 15 enterprise accounts with combined ARR of $4M+ in APAC, delivering 20% YoY growth and reducing churn risk by 25%. Architected a digital touchpoint model that increased product adoption by 25% and grew account revenue by 10%.
Spearheaded a 50+ member Data Quality Practice, architecting end-to-end Data Governance frameworks and DQ strategies. Directed the full technical lifecycle for global clients, from RFP evaluation to solution design, ensuring alignment with Fortune 500 business requirements.
Data Quality Analyst & Developer
Satyam
Mar 2006 - May 2008 (2 years 2 months)
Optimized global client operations by architecting end-to-end data quality frameworks and implementing automated cleansing jobs. Spearheaded the full DQ lifecycle for global accounts, from anomaly detection to bureau data enrichment, improving ETL efficiency and reporting accuracy.
Education
Degrees, certifications, and relevant coursework
Pt. Ravi Shankar Shukla University
Bachelor of Engineering, Information Technology
Bachelor of Engineering in Information Technology from Pt. Ravi Shankar Shukla University, Raipur, completed in 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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