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VB@vilasbhandari
Experienced IT operations leader with a focus on service delivery.
IndiaWith over 20 years of leadership in IT operations, I have a strong background in optimizing IT services to align with business objectives. My extensive experience encompasses IT infrastructure, security, and service delivery, making me a highly accountable senior member of my team. I pride myself on my professional grooming and presentation, ensuring proper brand representation while valuing consistent performance in all my interactions.
Throughout my career, I have directed the delivery of IT services for numerous transformation projects, managing a global team of over 35 engineers. I have overseen project lifecycles from initiation to completion, ensuring timely delivery within budget. My role as the primary point of contact for clients has allowed me to address concerns effectively, manage expectations, and maintain high levels of satisfaction. I have also implemented ISO-compliant processes, leading to successful audit outcomes and certification renewals.
My accomplishments include leading a team in managing IT projects and infrastructure operations, enhancing overall IT performance, and facilitating communication between engineers across different locations. I have been recognized with awards such as Partner in Progress and Blue Ribbon for my contributions to project management and IT service delivery.
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Work history, roles, and key accomplishments
Tata Communications Transformation Services
Feb 2008 - Present (17 years 9 months)
Directed IT service delivery for over 20 concurrent transformation projects, managing a global team of 35+ engineers. Oversaw project lifecycles, ensured alignment with business objectives, and acted as the primary client contact for issue resolution and satisfaction.
Network Security Solution (India) Limited
Aug 2000 - Feb 2008 (7 years 6 months)
Managed information security projects, ensuring compliance with ISO standards and leading incident management processes. Provided operational support for network security solutions and facilitated training for engineers.
Degrees, certifications, and relevant coursework
MBA-IT, IT Operations
2008 -
Currently serving as DGM-IT Operations, managing IT service delivery for multiple projects. Responsible for team management, training, and project oversight, ensuring alignment with business objectives and client expectations.
Graduate, Information Security
2000 - 2008
Worked as a Senior Information Security Consultant, overseeing various IT infrastructure projects and ensuring compliance with ISO standards. Managed client communications and resolved service delivery issues while implementing incident management procedures.
IndiaYou can contact Vilas and 90k+ other talented remote workers on Himalayas.
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