Open to opportunities

Tasneem Rehman

@tasneemrehman

Message

Highly experienced IT operations leader with a focus on efficiency.

India

Message

What I'm looking for

I am looking for a role that challenges my IT management skills and fosters innovation.

I am a highly motivated information technology professional with over 20 years of experience managing IT support teams in fast-paced environments. My career has been dedicated to enhancing operational efficiency and customer satisfaction within organizations that employ over 1000 individuals. I have a proven track record in IT budget management, vendor negotiations, and implementing innovative solutions that drive cost savings and operational improvements.

Throughout my career, I have successfully led numerous high-impact projects, including the seamless migration of NDTV's IT infrastructure from Novell Netware to Windows Server environments, and the launch of India's first 24x7 English TV news channel. My ability to manage complex IT operations, coupled with my expertise in IT compliance and risk mitigation, has consistently resulted in high levels of service delivery and user satisfaction.

I am passionate about leveraging technology to solve problems and improve processes, and I thrive in environments that challenge me to think critically and adapt quickly. My goal is to continue to drive IT excellence and innovation in my next role.

Experience

Work history, roles, and key accomplishments

IT Manager

MyySports Pvt Ltd

Jul 2021 - Jul 2022 (1 year)

Managed the complete IT infrastructure for MyySports, ensuring seamless operations and support for all IT-related needs.

IT Support Network Administration Cloud Services

IT Infrastructure Manager

MyySports Pvt Ltd

Jul 2021 - Jul 2022 (1 year)

Managed and handled the complete IT infrastructure for MyySports, ensuring operational efficiency and supporting business growth through technology.

IT Support Team Coordination Vendor Management IT Service Delivery Network Management

IT Risk Consultant

Technologics and Controls

Jan 2019 - Jun 2021 (2 years 5 months)

Reviewed IT General Controls (ITGC) for client users, providing insights and recommendations to enhance IT risk management practices.

IT Risk Management ITGC Risk Mitigation Documentation IT Governance Process Improvement Stakeholder Engagement

IT Risk Consultant

Technologics and Controls

Jan 2019 - Jun 2021 (2 years 5 months)

Reviewed IT General Controls (ITGC) for client users, ensuring compliance and risk mitigation strategies were effectively implemented.

IT Risk Management IT Compliance Risk Assessment IT Governance

Head IT Operations and Services

New Delhi Television Ltd.

Jan 1997 - Oct 2018 (21 years 9 months)

Led IT operations for NDTV, managing a team to ensure 24x7 service delivery across multiple locations. Oversaw IT infrastructure, budgeting, vendor negotiations, and compliance, while implementing innovative solutions to enhance operational efficiency.

IT Operations Management Network Security IT Compliance Active Directory Cloud Computing

Head IT Operations and Services

New Delhi Television Ltd.

Jan 1997 - Oct 2018 (21 years 9 months)

Led IT operations for NDTV, managing a team to ensure 24x7 service delivery across multiple locations. Oversaw network infrastructure, security, and IT budgeting, while implementing innovative solutions to enhance operational efficiency.

IT Operations Management Network Security Infrastructure Team Leadership IT Service Delivery Cloud Computing

Customer Support Engineer Trainee

Integrated System Sales (now PC Solutions Pvt Ltd)

Nov 1990 - Mar 1997 (6 years 4 months)

Started career providing preventive maintenance and support for personal computers, managing customer escalations, and leading a team to deliver high-quality IT services.

Customer Support Troubleshooting Team Management Configuration Technical Support