Open to opportunities

Vipin Kumar

@vipinkumar1

Message

Seasoned operations and incident management leader driving process excellence and team performance.

India

Message

What I'm looking for

I seek a leadership role in operations or service delivery where I can improve processes, reduce SLA breaches, mentor teams, and drive measurable service improvements in a collaborative culture.

I am a seasoned operations leader with extensive experience in incident management, remote infrastructure monitoring, and business operations. I have led cross-functional teams, managed escalations, configured monitoring dashboards and alerts, and delivered data-driven MIS reporting to drive timely decision-making and operational efficiency.

As a Managing Director and former delivery consultant and senior analyst, I have directed business development, streamlined non-core activities, ensured compliance with ITIL processes, and implemented process improvements that reduced SLA breaches and improved service delivery. I bring a practical, results-oriented leadership style focused on staff development, cost-effective operations, and measurable performance outcomes.

Experience

Work history, roles, and key accomplishments

Current

Managing Director

Current

Pankaja Industries Pvt. Ltd.

Jul 2017 - Present (8 years 2 months)

Directed business development and daily operations, enforced cost-effective budgeting, and led strategic initiatives that improved performance and scheduling accuracy.

Operations Management Business Development Budgeting Team Leadership Strategic Planning Stakeholder Management Reporting Process Improvement

Delivery Consultant

NTT DATA

Mar 2016 - Jun 2017 (1 year 3 months)

Managed escalations and internal compliance audits, streamlined non-core activities to improve service delivery, and led data-driven reporting and candidate onboarding logistics.

Escalation Management Compliance Audits Service Delivery MS Office Reporting Onboarding Process Optimization

Senior Analyst - Incident Management

HCL Technologies

May 2014 - May 2015 (1 year)

Handled incident identification, classification and escalation, configured dashboards/alerts and managed server downtime scheduling while ensuring ITIL-aligned BAU processes.

Incident Management ITIL Alerting Scheduling

MI Executive

First Gulf Bank

Jun 2013 - Oct 2014 (1 year 4 months)

Provided technical support across UK/US shifts, diagnosed root causes with known-error documentation, and maintained MIS reporting and server onboarding activities.

Technical Support Root Cause Analysis Disk Quota Management Documentation

Network Associate Engineer

Microland Pvt. Ltd.

Monitored 3500+ Windows/Unix servers, configured Core4 monitors and escalation flows, and produced daily/weekly MIS and RCA documentation to improve resolution rates.

Windows Unix Monitoring Escalation Management