Vipin Kumar
@vipinkumar1
Seasoned operations and incident management leader driving process excellence and team performance.
IndiaWhat I'm looking for
I am a seasoned operations leader with extensive experience in incident management, remote infrastructure monitoring, and business operations. I have led cross-functional teams, managed escalations, configured monitoring dashboards and alerts, and delivered data-driven MIS reporting to drive timely decision-making and operational efficiency.
As a Managing Director and former delivery consultant and senior analyst, I have directed business development, streamlined non-core activities, ensured compliance with ITIL processes, and implemented process improvements that reduced SLA breaches and improved service delivery. I bring a practical, results-oriented leadership style focused on staff development, cost-effective operations, and measurable performance outcomes.
Experience
Work history, roles, and key accomplishments
Managing Director
Pankaja Industries Pvt. Ltd.
Jul 2017 - Present (8 years 11 months)
Directed business development and daily operations, enforced cost-effective budgeting, and led strategic initiatives that improved performance and scheduling accuracy.
Managed escalations and internal compliance audits, streamlined non-core activities to improve service delivery, and led data-driven reporting and candidate onboarding logistics.
Senior Analyst - Incident Management
HCL Technologies
May 2014 - May 2015 (1 year)
Handled incident identification, classification and escalation, configured dashboards/alerts and managed server downtime scheduling while ensuring ITIL-aligned BAU processes.
MI Executive
First Gulf Bank
Jun 2013 - Oct 2014 (1 year 4 months)
Provided technical support across UK/US shifts, diagnosed root causes with known-error documentation, and maintained MIS reporting and server onboarding activities.
Network Associate Engineer
Microland Pvt. Ltd.
Monitored 3500+ Windows/Unix servers, configured Core4 monitors and escalation flows, and produced daily/weekly MIS and RCA documentation to improve resolution rates.
Education
Degrees, certifications, and relevant coursework
Indira Gandhi National Open University
Bachelor of Commerce, Accounts
2010 - 2012
Grade: 87%
Completed a Bachelor of Commerce with focus on Accounts from IGNOU between 2010 and 2012.
Perumal Manimekalai Polytechnic College
Diploma, Tool & Die
2004 - 2007
Grade: 65%
Diploma in Tool & Die completed from Perumal Manimekalai Polytechnic College from 2004 to 2007.
Holy Angels Matriculation School
SSLC, Secondary Education
2004 - 2004
Grade: 65%
Completed Secondary School Leaving Certificate (10th grade) in 2004.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Vipin?
You can contact Vipin and 90k+ other talented remote workers on Himalayas.
Message VipinFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
