Looking for a job

Vikrant Kakran

@vikrantkakran

Message

Hi All, Currently I'm working with Paytm as operation executive.

India

Message

What I'm looking for

I am looking for a role that allows me to leverage my skills in operations and customer service while contributing to team success and organizational growth.

Currently working as operation executive handling customer via email and chat.

Maintain Csat Dsat score, help to improve SOP's, team handling, escalations, etc.

Experience

Work history, roles, and key accomplishments

Current

Operations Executive

Current

Paytm

Jun 2021 - Present (3 years 11 months)

As an Operations Executive at Paytm, I serve as the primary contact for customers, addressing queries related to loans and payments. I generate reports, conduct root cause analysis, and ensure timely issue resolution while collaborating with cross-functional teams to enhance customer satisfaction and operational efficiency.

Customer Service Problem Solving Root Cause Analysis Team Coordination Communication MS Excel Jira Process Improvement

Associate Sales Executive

Policybazaar

May 2019 - Aug 2020 (1 year 3 months)

In my role as an Associate Sales Executive at Policybazaar, I guided clients through the purchase of insurance policies, addressing their queries and providing tailored solutions. I maintained call logs and escalations to ensure customer satisfaction and effective communication.

Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Uttaranchal Institute of Technology, Uttaranchal University

Bachelor of Technology, Electrical Engineering

2014 - 2018

Grade: 68.04%

Completed a Bachelor of Technology (B.Tech) in Electrical Engineering with a focus on various engineering principles and practices. Achieved a percentage of 68.04%.