PTPriyanka Thakur
@priyankathakur
Customer-focused operations professional improving service and operational efficiency.
IndiaWhat I'm looking for
I am a versatile operations and customer service professional with over two years of experience in ticket handling, CRM tools, verification, and team coordination. I have a background in relationship management and have trained and guided new team members while coordinating with cross-functional teams to improve customer experience.
My strengths include NOC management, document and code verification, call handling, issue resolution, and maintaining quality under deadlines. I hold an MBA (HRM) and a B.Com, and I seek to contribute to a growth-oriented organization by enhancing customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
TUOperations Executive
Turtlemint
May 2024 - Aug 2025 (1 year 3 months)
Handled inbound/outbound customer calls and NOC tickets, improving ticket resolution and coordinating with cross-functional teams to enhance customer experience; trained new hires to maintain process quality.
Relationship Executive
SBI Credit Card
Jul 2017 - Nov 2017 (4 months)
Assisted walk-in customers with credit card selection and purchasing, met monthly sales targets, and trained promoted team members on product knowledge and sales techniques to improve customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Jain (Deemed-to-be University)
Master of Business Administration, Human Resource Management
2021 - 2023
Completed Master of Business Administration (Human Resources Management) from July 2021 to March 2023.
Dr. C.V. Raman University
Bachelor of Commerce, Commerce
2018 - 2021
Completed Bachelor of Commerce from July 2018 to April 2021 with coursework in commerce and business fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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