VIKRAM KOTI
@vikramkoti
Technical Writer specializing in SaaS, REST API documentation, and healthcare IT—driving clarity, compliance, and faster onboarding.
IndiaWhat I'm looking for
I’m a Technical Writer with 4+ years of dedicated technical writing experience and a 15+ year professional background across SaaS platforms, healthcare IT, eClinical systems, and life sciences. I specialize in end-to-end documentation for cloud-based products, REST APIs, and web applications, partnering with Product Managers, Developers, UX Designers, and QA teams in Agile/Scrum.
At Endpoint e-Clinical, I own the full documentation lifecycle for eClinical SaaS products—user guides, online help, knowledge base articles, and UI microcopy—using MadCap Flare and Adobe FrameMaker. I author and maintain developer-facing REST API documentation (JSON/XML) with engineering teams, design structured content libraries in Doc360 and Oxygen XML (DITA) for single-source publishing, and reduce duplicate authoring effort by ~40%. I also write SOPs and GxP/GMP-compliant process documentation for QA and manufacturing, and I’ve supported onboarding content and UI documentation that reduced Tier-1 support ticket volume.
Earlier, as a Technical Documentation Specialist at Optum Global Solutions (UnitedHealth Group), I led enterprise SaaS documentation for Pharmacy Benefit Management and Revenue Cycle Management platforms for years of mission-critical healthcare use. I translated complex clinical and business requirements into user-centric guides and API integration documentation, operated as the embedded documentation owner in Agile ceremonies, and built compliance-ready documentation governance aligned to HIPAA, GxP, and enterprise policy.
Experience
Work history, roles, and key accomplishments
Technical Writer
Endpoint e-Clinical India Pvt Ltd
Oct 2022 - Apr 2026 (3 years 6 months)
Owned end-to-end eClinical SaaS documentation (user guides, online help, knowledge base articles, and UI microcopy) in Agile/Scrum using MadCap Flare and Adobe FrameMaker. Authored developer-facing REST API documentation and enabled single-source publishing via Doc360 and Oxygen XML (DITA), cutting duplicate authoring ~40%.
Created enterprise SaaS documentation for Pharmacy Benefit Management (PBM), medical claims, and Revenue Cycle Management (RCM) platforms by translating complex requirements into user-centric guides and API integration content. Served as embedded documentation owner in Agile ceremonies and built HIPAA/GxP-ready documentation governance to ensure docs shipped with every release.
Documented clinical data workflows and patient enrollment processes for healthcare plan systems, ensuring accuracy and compliance with healthcare IT standards.
Business Development Associate
Agappe Diagnostics India Pvt Ltd
Feb 2008 - Oct 2010 (2 years 8 months)
Authored user manuscripts and test protocols for in-vitro diagnostic (IVD) products and created product lifecycle documentation and marketing collateral using design tools.
Authored user manuscripts and test protocols for laboratory instruments and maintained documentation accuracy through cross-functional product team collaboration.
Education
Degrees, certifications, and relevant coursework
Brunel University London
Master's in Molecular Medicine & Cancer Research, Molecular Medicine & Cancer Research
2010 - 2012
Completed a Master's in Molecular Medicine & Cancer Research at Brunel University London from Oct 2010 to Jun 2012.
Bangalore University
Master's in Biochemistry, Biochemistry
2004 - 2006
Completed a Master's in Biochemistry at Bangalore University from Aug 2004 to Jul 2006.
Osmania University
Master of Arts, English
Completed an M.A. in English at Osmania University, Hyderabad.
Osmania University
Bachelor of Science, Industrial Microbiology
2001 - 2004
Completed a B.Sc. in Industrial Microbiology at Osmania University from Aug 2001 to Apr 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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