At Amazon, I processed customer and order data across phone, chat, and email for a remote e-commerce operation, meeting daily processing targets and quality SLAs.
I reviewed customer submissions and account information, identified discrepancies, and maintained accurate records in CRM and internal case management systems. I also prepared escalation notes and internal summaries to support smooth handoffs.
At Old Mutual, I coordinated administrative tasks, updated systems, maintained records, and prepared recurring internal reports as an Office Administrator. I also assisted with staff onboarding and training.
Earlier at Old Mutual, I processed new business documentation and data, checked incoming submissions, corrected discrepancies, and maintained audit-ready documentation. My experience includes back-office administration, data entry, and remote customer operations.
