Open to opportunities

Praveen Chaudhary

@praveenchaudhary1

Message

Linux-focused IT support specialist improving uptime and MTTR.

India

Message

What I'm looking for

I am seeking a hands-on role in infrastructure or application support where I can improve reliability, reduce MTTR, and work collaboratively with cross-functional teams to scale operations and enforce strong change and incident practices.

I am an IT professional with 3+ years of hands-on experience in Linux/Windows administration, application support, and technical operations across telecom and enterprise environments. I have a track record of reducing MTTR, improving server uptime to 99.9%, and cutting false-positive alerts through monitoring optimization and clear SOPs.

I collaborate effectively with cross-functional teams and stakeholders to ensure high availability, enforce change controls, and streamline escalation workflows. I hold an MBA in System & Operation Management and certifications including Infosys Certified Linux Administrator and ITIL Foundation V4.

Experience

Work history, roles, and key accomplishments

Current

Associate Consultant

Current

Infosys Limited

Apr 2025 - Present (5 months)

Led incident and service outage triage using ITIL practices, improving MTTR by ~20% and reduced false-positive alerts by ~30% through Grafana and QlikView tuning; coordinated cross-functional teams to ensure high availability and enforce CAB approvals.

ITSM Grafana Qlikview Incident Management CAB Escalation Management Monitoring

Linux Administrator

Progressive Infovision Pvt. Ltd.

Mar 2022 - Apr 2025 (3 years 1 month)

Provided L1/L2 Linux support for 250+ users, improved server uptime to 99.9% through daily health checks and resolved access and system issues while reducing monitoring alerts by ~25% using HPSM/Micro Focus SM.