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Vidya Joshi

@vidyajoshi

ServiceNow Senior Test Engineer at Quality Kiosk Technologies, validating CSM and GRC workflows and a Remedy-to-ServiceNow migration.

India

Message

At Quality Kiosk Technologies, I support ServiceNow implementation and testing for SMFG Credit India across CSM and GRC (IRM), including Fraud, HR, and Legal Case Management workflows.

I work with Fraud, HR, and Legal stakeholders to validate workflows against business requirements. I also review configurations, dashboards, and reports, and coordinate UAT.

For GRC modules including RCSA, LDM, and BCM, I validate workflows and business rules and execute test scenarios based on BRDs and user stories.

At Tech Mahindra, I tested Rogers Communications’ ETM Remedy-to-ServiceNow migration, including integrations, data synchronization, SLAs, and workflow transitions. I also conducted Selenium WebDriver and Java regression testing for a RAMP upgrade involving SailPoint integration.

Experience

Work history, roles, and key accomplishments

Current

ServiceNow Senior Test Engineer

Current

Quality Kiosk Technologies Pvt Ltd

Jun 2025 - Present (1 year 3 months)

Collaborated with Fraud, HR, and Legal stakeholders to validate ServiceNow workflows and ensure alignment with business requirements. Supported end-to-end ServiceNow implementation across CSM and GRC (IRM) modules, including requirement analysis, workflow validation, and UAT coordination.

ServiceNow CSM GRC IRM RCSA LDM BCM Workflow Validation UAT coordination SLA Verification Role Based Access Testing Jira Agile Waterfall Functional Testing Regression Testing E2E Testing API Testing SoapUI

QA Test Engineer

Tech Mahindra Ltd

Jun 2021 - Feb 2025 (3 years 8 months)

Migrated Rogers Communications' enterprise ticketing system from ETM Remedy to ServiceNow for Customer Case Management, validating end-to-end integration, data synchronization, SLA tracking, and workflow transitions. Conducted automated regression testing using Selenium WebDriver and Java for SailPoint integration within Access Management systems.