At Quality Kiosk Technologies, I support ServiceNow implementation and testing for SMFG Credit India across CSM and GRC (IRM), including Fraud, HR, and Legal Case Management workflows.
I work with Fraud, HR, and Legal stakeholders to validate workflows against business requirements. I also review configurations, dashboards, and reports, and coordinate UAT.
For GRC modules including RCSA, LDM, and BCM, I validate workflows and business rules and execute test scenarios based on BRDs and user stories.
At Tech Mahindra, I tested Rogers Communications’ ETM Remedy-to-ServiceNow migration, including integrations, data synchronization, SLAs, and workflow transitions. I also conducted Selenium WebDriver and Java regression testing for a RAMP upgrade involving SailPoint integration.

