okoruwa osereme yetunde

Investigate escalated customer complaints and order fulfilment concerns, coordinating resolutions with warehouse and operations teams. Liaise with warehouse colleagues to identify and correct order issues and communicate necessary changes to customer-facing teams.

Supported community outreach in rural Georgia through distribution of food and clothing and basic health checks for older residents.

Responded to customer enquiries and complaints through telephone calls, email and SMS. Explained product information and company policies, helping customers understand available solutions.

Managed delinquent accounts with a combined value exceeding $20,000. Monitored outstanding balances, negotiated repayment deadlines and discussed payment plans with customers.

Supported recruitment, onboarding, payroll administration and employee records management. Updated staff information in the organisation's database and maintained contracts and compliance records.

Handled more than 30 customer calls daily relating to billing, services and general enquiries. Resolved customer concerns and explained products and services to existing and prospective clients.

Promoted brand and marketed products as a brand ambassador.

Taught students as part of the National Youth Service Corps program.

Assisted in laboratory operations at a medical center.

Completed HIV/AIDS Counselling and Testing Training as part of NYSC Community Development Training.

Earned a Bachelor of Science in Microbiology from Bowen University, Nigeria.