success johnson
@successjohnson
I resolve customer issues across chat, email, phone, scheduling, and travel support.
GeorgiaWhat I'm looking for
I've supported customers at FlixBus through live chat and email, assisting with bookings, cancellations, refunds, travel support, and accurate operational updates.
At Allen’s Locksmith, I handled inbound phone and messaging inquiries, verified customer information, scheduled appointments, and coordinated service requests with technicians in a fast-paced remote environment.
My background also includes customer service at Dix Towers Consulting Limited, sales management at J.J Integrated Services, and guest service in hospitality. I bring empathetic communication, attention to detail, organization, and a strong focus on customer satisfaction.
Experience
Work history, roles, and key accomplishments
Responded to customer inquiries via live chat and email, assisted with bookings, cancellations, refunds, and travel support. Monitored live operational data and maps to provide accurate travel updates and resolved issues while maintaining high service standards.
Customer Service Representative
Allen's Locksmith
Jan 2024 - Feb 2024 (1 month)
Answered inbound customer inquiries professionally via phone and messaging, collected and verified customer information, scheduled appointments, and coordinated service requests with technicians. Followed company procedures to ensure efficient customer service in a fast-paced remote environment.
Waitress
New Thriving Restaurant
Oct 2019 - Dec 2019 (2 months)
Greeted guests warmly, presented menus, took accurate food and drink orders, and served meals promptly. Collaborated with team members to ensure seamless service and a positive dining experience.
Customer Service Representative
Dix Towers Consulting Limited
Jan 2018 - Feb 2019 (1 year 1 month)
Responded promptly to customer inquiries, processed products, forms, and applications, and coordinated with colleagues as necessary. Maintained a positive, empathetic, and professional attitude to ensure customer satisfaction.
Sales Manager
J.J Integrated Services
Nov 2015 - Dec 2017 (2 years 1 month)
Met sales targets, maintained and improved client relationships, and kept necessary data and records. Monitored the work of sales representatives and contributed to company goals.
Education
Degrees, certifications, and relevant coursework
New Vision University
Doctor of Medicine, Medicine
Pursuing a Doctor of Medicine degree with a focus on Pre-Medicine.
Texila American University
Doctor of Medicine, Medicine
Completed a Doctor of Medicine degree with a focus on Pre-Medicine.
Apex Pre-University
A-Level, General Studies
Completed A-Level studies.
Marist Comprehensive Academy
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
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