Victory Eyekorogha
@victoryeyekorogha1
I resolve client issues and manage high-volume communications across customer service and administrative operations.
NigeriaWhat I'm looking for
I'm currently resolving client enquiries, requests, service issues, and escalations at Gab'z Management Services. I keep customer records and feedback logs accurate while coordinating clear follow-up between clients and internal teams.
Previously, I managed high-volume calls, guest complaints, calendars, email correspondence, data entry, and VIP travel arrangements at Kim Royal Hotel. I supported seamless daily operations by scheduling staff shifts, meeting rooms, and guest appointments.
Across hotel reception and remote customer service, I've built a practical, client-centred approach to conflict resolution, documentation, and communication. I'm committed to timely resolutions, customer satisfaction, and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Gabʼz Management Services
Apr 2024 - Present (2 years 6 months)
Managed client enquiries, requests, and service issues, providing timely and professional resolutions while maintaining high customer satisfaction. Served as a key point of contact between clients and internal teams, ensuring clear communication and effective follow-up.
Education
Degrees, certifications, and relevant coursework
West-End Mixed Secondary School
GCSE, General Studies
2010 - 2016
Completed GCSEs at West-End Mixed Secondary School in Asaba, Delta, Nigeria from 2010 to 2016.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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