I’m seeking a remote Customer Service role where I can apply 4+ years of experience in client communication, complaint resolution, and CRM management. I bring a calm, solution-focused approach and thrive in fast-paced, detail-driven environments that value accuracy and great customer experience.
Open to opportunities
Sherida User
@sheridauser
I resolve high-volume customer inquiries and maintain accurate client records across phone, email, and chat.
NigeriaWhat I'm looking for
I’m a Customer Service and Virtual Assistant professional based in Abuja, Nigeria, with 4+ years of experience delivering responsive support across phone, email, and chat. I’ve handled high-volume customer correspondence, resolved complex escalations, and managed CRM records with zero tracking gaps, consistently maintaining satisfaction ratings above 95%. I bring a calm, solution-oriented approach to every client interaction.
Experience
Work history, roles, and key accomplishments
ML
Customer Service Representatives
Micah Abigail LLC
Nov 2025 - Mar 2026 (4 months)
Handled customer inquiries and complaints for 50+ clients monthly, ensuring timely, accurate resolution.
AL
Customer Service Representative
Aeby Global Limited
Jun 2023 - Feb 2026 (2 years 8 months)
Managed high-volume multi-channel inquiries while maintaining accurate CRM records. Handled complex escalations with a solution-oriented approach, consistently maintaining 95%+ satisfaction ratings.
PS
Secretary / Administrative Assistant
Premiernet Auto Care Service
Jun 2022 - May 2023 (11 months)
Served as primary point of contact for external stakeholders and managed executive calendars for 3 senior managers. Prepared and formatted internal memos and official communications.
FE
Administrative Assistant (SIWES Intern)
Federal Ministry of Environment
May 2018 - Oct 2018 (5 months)
Provided administrative support to 5+ senior staff members, including diary management and meeting scheduling. Drafted official memos and government correspondence in compliance with standards.
Education
Degrees, certifications, and relevant coursework
NC
National Youth Service Corps
Certificate of National Service, National Service
Completed the National Youth Service Corps (NYSC) program and received a Certificate of National Service in 2022.
Nnamdi Azikiwe University
Bachelor of Science, Botany
Bachelor of Science in Botany from Nnamdi Azikiwe University, Awka, completed in 2020.
SA
Sure Foundation Academy
West African Senior School Certificate, General Studies
Completed West African Senior School Certificate (WASSCE) at Sure Foundation Academy, Aba, in 2014.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
NigeriaAuthorized to work in
Salary expectations
0-0 USD
Job categories
Customer Service RepresentativeCustomer Support SpecialistClient Relations SpecialistAdministrative AssistantAdministrative CoordinatorCRM AdministratorCredit ProcessorCustomer Service Representative (CSR)Customer Service AssociateSales And Customer Service RepresentativeCustomer Support AgentCustomer Service
Skills
Customer ServiceClient RelationsComplaint ResolutionProblem SolvingPhone SupportEmail SupportChatCRM AdministrationData EntryVerbal CommunicationWritten CommunicationMicrosoft OfficeGoogle WorkspaceZoomSlackMicrosoft TeamsMultitaskingTime ManagementAttention To DetailCalendar ManagementDocumentation
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