Victory Acholoh
@victoryacholoh
Customer-focused sales and customer service professional with strong administrative and relationship-building skills.
What I'm looking for
I am a customer-focused sales and administration professional with experience in customer service, client relations, and office administration. I consistently deliver accurate data management, timely communication, and strong relationship-building that improve retention and engagement.
At CCI Trading Limited and other roles I organized customer meetings, processed high volumes of correspondence with accuracy, and increased client onboarding and engagement through personalized support. I also improved response times, boosted sales through promotions, and reduced inventory and record errors.
I bring strong Microsoft Office proficiency, multitasking and time-management abilities, and a collaborative mindset. I am committed to delivering high-quality service, meeting targets, and supporting cross-functional teams to drive customer satisfaction and business results.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CCI Trading Limited
Jan 2020 - Jan 2022 (2 years)
Organized 50+ customer meetings and processed 300+ emails weekly with 100% accuracy, increasing client onboarding rate by 20% and boosting overall client engagement by 35%.
Customer Service Representative
Juliet Fragrance
Jan 2020 - Dec 2020 (11 months)
Increased sales by 15% through promotions and reduced stock discrepancies by 20% monthly while maintaining accurate records and improving customer retention through effective issue resolution.
Teacher (NYSC)
Government Girls Day Secondary School
Jan 2018 - Jan 2019 (1 year)
Provided classroom instruction and student support during national service, applying strong communication and classroom management to improve student engagement.
Customer Service Representative
JK Victory Business Center
Jan 2018 - Dec 2018 (11 months)
Achieved 98% customer retention and increased repeat business by 25% through superior service; arranged 50+ successful deliveries monthly with a 99% on-time rate.
Education
Degrees, certifications, and relevant coursework
Kogi State University
Bachelor of Science, Geography & Planning
Bachelor of Science in Geography & Planning from Kogi State University, completed in 2017.
ASCL Staff Comprehensive Secondary School
Senior School Certificate
Senior School Certificate obtained from ASCL Staff Comprehensive Secondary School in 2012.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
paau.edu.ngJob categories
Skills
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