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Victor User

@victoruser27

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IT Support Analyst at PACTECNOLOGIA administering Microsoft 365 and Entra ID for corporate clients.

Brazil

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At PACTECNOLOGIA, I administer Microsoft 365 and Entra ID environments for corporate clients. I handle user account changes, access controls, and Exchange Online, and resolve support requests from N1 to N3.

On a multi-tenant SaaS project, I implemented PostgreSQL Row Level Security for customer isolation, along with bcrypt hashing and Content Security Policy headers. I’m studying Cybersecurity Management and Defense Technology and preparing for the Microsoft SC-300 certification.

Experience

Work history, roles, and key accomplishments

Current

Analista de Suporte de TI

Current

PACTECNOLOGIA

Dec 2025 - Present (10 months)

Administers Microsoft 365 and Entra ID tenants for corporate clients, managing user lifecycle, RBAC, and Exchange Online. Handles N1 to N3 support tickets remotely and supports physical server maintenance.

Microsoft 365 Microsoft Entra ID Azure AD Exchange Online SharePoint Online Microsoft Teams RBAC PowerShell Identity Lifecycle Management Remote Support

Consultor de Vendas

AUTOMOB

Apr 2025 - Nov 2025 (7 months)

Managed the complete motorcycle acquisition process for Harley-Davidson, from technical presentation and test rides to negotiation and closing.

Sales Customer Relationship Management Negotiation

Consultor de Pós-Vendas

Marello

Jun 2024 - Apr 2025 (10 months)

Provided after-sales support for Triumph motorcycles, ensuring customer satisfaction, continued support, and sales of accessories and spare parts.

Customer Service After Sales Support Sales

Expert em Interação Trilíngue

Teleperformance

Oct 2023 - Dec 2023 (2 months)

Provided bilingual phone support in English and French to Philip Morris clients in Canada. Handled non-conformities, logged and escalated complaints, and resolved within service level agreements.

Bilingual Support Customer Service Complaint Handling Escalation Management